Content

There are 3 User Categories in Nectar Desk : Admin, Normal and Supervisor.

fg
Admin and Supervisor can do everything within the system.
Here is how Nectar Desk Account looks with Admin or Supervisor :

1854b79cad

Admin and Supervisor have access to Agent Analytics where they can see all analytics by different filters or export data in as CSV file.

61738a3154

They have access to all settings and are able to alter them.
c88a234a98

 

Normal Agent accounts are limited in the system, they are restricted from accessing other agents accounts or altering the system settings.
They have access to Advanced Agent Analytics where they can see :

  • Agent Name
  • Calls Offered
  • Calls Abandoned
  • Idle Time
  • Total Login Time
  • Break Time / Not Ready Time
  • Average Speed of Answer (ASA)

    Here is how Nectar Desk Account looks with Normal Agent :

0504926daf

 

 

Was this article helpful to you?

Jc