Dana, Author at Nectar Desk Knowledgebase

Ticket Signature

Welcome our new Ticket Signature option Nectar Desk team always takes care of your convenience. We have created a new option for your business emails – Ticket Signature. This option will help you to configure your own signatures quickly and … Continued

Assigning Agent to Phone Number

It is possible to assign specific agents to phone numbers for making Outbound calls in your Nectar Desk account. This function means that an agent will be able to use only phone numbers assigned to them. However, you can also … Continued

Calling Campaign Progress Page

Calling Campaigns can be created by your Administrator. They are used to initiate a call based on a contact list. The calls can be automatic or manual. If the calls are automatically dialed, once you start a campaign Nectar Desk will start dialing … Continued

GoHighLevel Integration

GoHighlevel is a new-age marketing tool that attempts to consolidate the most useful marketing tools under a single umbrella. It is a new product targeting the same customer base with a different approach. Nectar Desk and GoHighLevel integration offer you … Continued

How to configure Notifications

Nectar Desk allows users to configure their accounts in a few clicks. You can mute all sound notifications when an agent has On A Call status. How to do that? Under General Settings, you will be able to see one more … Continued

KeepinCRM Integration

KeepinCRM is a great CRM solution for small and medium-sized businesses with automation. Everything you need is under one single system: leads, customers, deals, tasks, inventory, finances, documents, deliveries, SMS, integrations, triggers, and more. Nectar Desk and KeepinCRM integration offer … Continued

How To Avoid Spam Caller ID Labels

Sometimes you might see calls from your numbers displayed as “SPAM LIKELY” on their caller ID. It means that these numbers were flagged as spam and people are likely to ignore them. There are three main reasons why your numbers … Continued

Live Chat Auto Reply

Set up your Live Chat Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages via the Live Chat channel, they will receive the answer immediately and feel that they are cared for even … Continued

Instagram Integration

Nectar Desk has an integration with the Instagram platform. It allows our users to receive direct messages automatically in the Nectar Desk account. Then you will find your direct messages from Instagram in the Active Messages section. There are options … Continued

How to enable Tickets functionality

The Nectar Desk Ticket System allows ensuring efficient interpersonal communication between your customers and company staff members. This is an effective instrument to keep in touch with clients, deal with all their questions and concerns, and be at hand once … Continued

Shopify Integration

Shopify Integration Shopify is a cloud-based multichannel platform with tools designed for merchants to design, set up, and manage their stores. There is a set of multiple sales channels including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops. … Continued

Message Scheduler

Nectar Desk Message Scheduler allows you to schedule your message for the most convenient performance. Your message will be sent at some particular date and time after configuration. Once you made up a text, you should click on SCHEDULE. Then … Continued

Actions Buttons for WhatsApp Messages

Nectar Desk has special buttons for convenient and quick work with WhatsApp Messaging in your account. You can send WhatsApp messages with a few clicks. There are several options when WhatsApp buttons and activities appear: a contact has a phone … Continued

Messaging Settings

You can configure our Messaging feature up to you in the Messaging Settings section. The Messaging Settings tab is in the left side menu. Let`s have a try: Go to Messaging in the left side menu. Click on Messaging Settings. … Continued

External links

External links manager is an efficient tool for users who need extra pages to be opened during the call. You can find this option under the Tools section in the left menu in your Nectar Desk account. If it is … Continued

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