agent

Agent Level

There are 3 User Categories in Nectar Desk : Admin, Normal and Supervisor. Admin and Supervisor can do everything within the system. Here is how Nectar Desk Account looks with Admin or Supervisor : Admin and Supervisor have access to … Continued

Agent Status: Setting Your Availability

Agent Status is a helpful way to show your entire team whether or not you are free to take a call. Nectar Desk offers five default status settings which are, Available, On a Call, After Call Work, Away and Offline. … Continued

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Agent Level

Agent Status: Setting Your Availability