Ins and Outs of Ideal Voicemail System for Small Enterprises & Startups In this world where leads are so fragile that they can go to your competitor if you don’t immediately answer their calls, managers must work hard to ensure that no qualified lead ends up in the hands of competitors. One way to curb…
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Operating and Optimizing Predictive Dialers for Ultimate Productivity Advancements in telephony integrations have brought a slew of tools that enable enterprises to tailor their services to prospects. Predictive dialer software is one of the tools that is highly regarded for its capabilities in utilizing artificial intelligence to transfer/forward interactions to service desks where clients can…
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CTI Integration for Revitalizing and Re-Energizing the Customer Service When modernization and technology took a toll on most of the conventional workplace systems, architectures supporting voice technologies stood strong. Even with development of omnichannel support systems and active engagement of clients in various platforms, the amount of call volumes doesn’t seem to reduce. Human-to-human interaction…
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Get to Know How CRM Call Center Solution is Shaping the Future of Businesses A survey undertaken by Fortune indicates that online products/services form 51% of consumers’ total purchases. As e-commerce industry burgeons, companies must come up with strategies to manage the widening fickle client base. The rise of customer relationship management tools (CRM) is…
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5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads to a gratified client base which in turn proliferates sales tremendously across your marketing pipelines. But it all starts with the capabilities of your contact center software. When shopping around for software, you need to…
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What Makes a Visionary Contact Center? Look beyond the horizon. What can you see? Where is your organization headed to? How is your contact center shaping the future of your company? Artificial intelligence, smart technologies, and omnichannel integrations have turned out to be features contact centers are clinging on for enhancing customer experience. The budding…
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5 Salient Facets of VoIP Phone Systems Previous deployments in contact centers required enterprises to install expensive PSTN hardware units. Such systems are rigid as they are challenging to scale up/down and their coverage is restricted to particular areas. With improvements in technology, we’ve witnessed an insurgence of tools and computer telephony integration software (CTI)…
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Why Call Recordings are Great for Marketing Campaigns Sales personnel at all times need to have metrics that they use to roll out effective campaigns. Having useful insights about leads before putting up strategies to pitch your brand to them is vital. Once you call a client, the call is over! If you’ve no method…
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Leveraging Contact Center Integrations: Nectar Desk Uniqueness We’re living in a world that is very connected with people across the globe expecting more and more from companies. With that in mind, contact centers have evolved to be platforms of interactions bridging prospects and enterprises. The message that you send about your brand in your call…
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Which Network Powerful for VoIP: WiFi or Ethernet? First, check my post here if you’d like to know more about VoIP. As we dawn for days where we need super-fast internet speeds to support the Voice over Internet Protocol (VoIP) processes in the contact center, it’s good to understand which network offers a seamless, reliable…
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