The 4 Major Mistakes Your BPO Call Centre Might Be Making It’s becoming more and more common for big businesses to outsource their virtual call center software and telephone customer service departments. Given the change in technology over the last decade, the shift makes sense. When you account for the Cloud, big data, and automation…
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3 Most Important Characteristics You Want In Your Call Centre Employees Working in a call center is not an easy job — they have notoriously high attrition rates for a reason. But, high turnover costs big bucks. When you account for the time spent hunting and interviewing, not to mention paid training, the expenses really…
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The 4 Benchmarks Your Call Center Monitoring System Needs to Control If you’re running a call center, you already understand how crucial your call center analytics and phone call monitoring system features are. It’s impossible to improve the quality of your service level without analyzing the numbers, and having relevant benchmarks to compare. Here are…
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Why Companies of All Sizes Should Invest in Bulk SMS Call Center Whether your business is large or small, it pays to invest in Bulk SMS marketing. In today’s digital world, consumers are tied to their smartphones like never before — and this isn’t a trend that is going to fade anytime soon! Email marketing…
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8 Major Benefits from Outsourcing Your Bank’s Call Center According to community banks, there are 8 top reasons they choose to outsource their customer service and call centers. When the need to scale your operations arises, you are often faced with the decision of doing it internally or choosing to outsource. With outsourcing on the…
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Call Center Bank: Who Is the One Answering Your Call? Call centers are growing, and big banks are some of their biggest customers and supporters. Last time you had to call your bank, you likely grabbed your credit or bank card and dialed the toll-free number that was on the back of it. Like me,…
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5 Ways to Increase Your Call Center’s Efficiency There is countless moving part that contributes to the overall success of your call center, but there are a few key areas you want to focus on for maximum efficiency. Whether it’s getting better call distribution software or taking advantage of technologies like automated voice response systems,…
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The Long-Term Reality of Working in Call Center Systems Anyone who has ever worked for a call center will be able to relate to this. As with any career, there are nuances and realities that only those who have held these jobs can truly understand. Working in a call center system can often feel like…
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The 7 Ways to Win With SMS Marketing in 2017 Text messaging marketing, or SMS marketing, is a phenomenon that continues to escape many businesses. But, when executed properly, it can yield significant results for the businesses who do it right. Outsourcing this to a SMS Call Center is happening more and more every day.…
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Call Centre Software & Maximizing Your CTI Productivity Maximizing your computer telephony integration (CTI) is essential if you want to maximize your call center’s output and efficiency. CTI technology is most often used to help improve human agent’s productivity via their desktop interactions. With the right call center management software, the opportunities are endless. CTI…
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