The Ultimate Guide On How To Create Winning Customer Engagement Strategies In 2023 Constructing a prosperous brand involves keeping up favorable customer engagement strategies. If unfamiliar, customer engagement is the bond between your brand and your target audience, and this includes interactions, loyalty, sales, and more. Creating customer engagement strategies can be a little bit…
Top 10 Lead Generation Agencies In 2023 It is absolutely necessary to have excellent leads for any business to reach its goals, however, acquiring and transforming them can be difficult. To make the process easier, we have put together a list of the top 10 lead generation agencies in 2023 and solutions that can help…
Why Your Business Needs a Call Center Help Desk Platform: The Benefits and Features Explained Both business owners and call center agents know how important it is to be available and convenience to customers. A call center help desk platform is an essential tool that can help you provide excellent customer service. Nectar Desk is…
Top 10 Recruiting Firms in Canada Recruitment agencies help companies find and hire suitable candidates for open positions. They typically specialize in a particular industry or job category and are often hired by employers to assist in the recruitment process. Recruitment agencies provide a range of services to employers, including posting job openings, screening candidates,…
It’s Time For Some Christmas Kindness This blog post definitely differs from all the others, as today we won’t discuss any new features and updates, or how to boost your sales with Nectar Desk making more successful outbound calls and sending mass campaigns, though you can ask our support about it 24/7🙂 This day…
Hold Time: How to Optimize It and Get More Satisfied Customers Every contact center places calls with their customers on hold for different purposes: either to consult with more experienced colleagues to get answers to some questions or to make some notes. Some hold time is understandable, but if an agent has consistently high average…
Release 3.3.8 (11/05/2021) We at Nectar Desk have been working hard to announce the results of our work on improving your user experience in Release 3.3.8. So today let’s discover the benefits of: Live Chat Visitor Information; Live Chat Rating; New integration: Service Titan. We are constantly adding some useful options to the Live Chat.…
Release 3.3.3 (08.09.2021) Hey guys! We’ve prepared for you many useful updates to make your Nectar Desk usage as pleasant and convenient as possible. In Release 3.3.3 you’ll get to know about the last enhancements in Messaging, Reporting, and the following options: New Complete Conversation Logic; Assigning Contact for Live Chat; Displaying Previous Conversations for…
Release 3.3.2 (08.12.2021) No doubt, summer vacation is one of the coolest parts of the year. Still, we haven’t slowed down in shipping release updates! Here’s the latest news from Release 3.3.2 👇🏼 Messaging BETA We’ve been doing our best to create the user-friendly, easy-to-use, and convenient Messaging BETA channel, so we merged all available…
7 Steps to One Successful Automated Campaign in your Call Center It’s a well-known fact, that successful customer automated campaign programs should have clear objectives, concise questions, and closed-loop feedback processes. When properly developed, deployed, and analyzed, they can provide valuable business intelligence, customer insights, and product or process feedback. Many customer service organizations, on…