Top 10 Generation Agencies In 2023 It is absolutely necessary to have excellent leads for any business to reach its goals, however, acquiring and transforming them can be difficult. To make the process easier, we have put together a list of the top 10 lead generation agencies in 2023 and solutions that can help you…
Why Your Business Needs a Call Center Help Desk Platform: The Benefits and Features Explained Both business owners and call center agents know how important it is to be available and convenience to customers. A call center help desk platform is an essential tool that can help you provide excellent customer service. Nectar Desk is…
Top 10 Recruiting Firms in Canada Recruitment agencies help companies find and hire suitable candidates for open positions. They typically specialize in a particular industry or job category and are often hired by employers to assist in the recruitment process. Recruitment agencies provide a range of services to employers, including posting job openings, screening candidates,…
Unlock the Benefits of Disposition Codes in the Call Center – Transform Your Efficiency Now! Disposition codes are an invaluable tool for any call center. They allow managers to track customer interactions, measure performance, and improve customer service. In this blog post, we’ll explore the benefits of utilizing disposition codes in the call center, discuss…
7 Steps to One Successful Automated Campaign in your Call Center It’s a well-known fact, that successful customer automated campaign programs should have clear objectives, concise questions, and closed-loop feedback processes. When properly developed, deployed, and analyzed, they can provide valuable business intelligence, customer insights, and product or process feedback. Many customer service organizations, on…
Providing a Better Call Center Customer Success Service: Tips from our Top Expert Call Centers are one of the most popular places to work. They may be located all over the world and serve various spheres of business: from the advertising company to the healthcare center. It’s an open secret, that to stay on top,…
WhatsApp Templates Examples WhatsApp option will bring your company closer to your potential clients and facilitate communication Communication with clients plays an important role in many spheres of business. Now it became easier to keep in touch with customers thanks to Nectar Desk WhatsApp Templates Examples. It’s an open secret that a business needs to…
What is an IVR? How IVR Can Improve Your Customer Service? Bet that it has been not even once or twice in your life when you heard an automated menu when contacting a company for service. That menu is interactive voice response (IVR) at work. In its common form, IVR is an automatic response that…
Nectar Desk Release 3.0.3 (05.03.2021) The spring has brought warmth along with the new Nectar Desk release. Check our blog post to find out the last updates in Call History, Live Chat, and Queue Overview Dashboard for Teams. 1. Call History Actions Button We are convinced that the modern Call Center software should be efficient…
Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…