Simple Practical Methods You Can Use to Find the Best VoIP Service Provider
While a particular company seems perfect for another organization, it doesn’t necessarily mean it the service provider will gather for the needs of the business. Business VoIP phone services come in different packages including size and price and finding a company that offers a sizable package at an affordable price for your business is crucial.
It is not worth your time to juggle various quotes trying to find out a reliable business VoIP service provider whose capabilities falls within the ambit of your business because you’ll probably end up with a list of providers without knowing which one is the real deal. Here, after consultations and extensive research, we’ve realized that the best business VoIP service must be armed with the following VoIP telephony artillery.
Evaluate Your Business’s Needs
The first thing is to examine whether your business requires integrated access or PBX. With integrated access, you make use of the existing internet connectivity in your business premises where you make and manage phone calls using your desktop computer. You need a system that takes care of all your multimedia communications via VoIP. PBX is a business VoIP system that manages phone calls and related services such as business voicemail service.
Choosing Between a Hosted and an On-premise VoIP Service
A hosted VoIP service is where phone systems are managed through the internet where the service provider leverages on off-site hardware. Onsite business VoIP phone service is whereby a business chooses to install communication hardware in their premises. With the latter, as a company, you have a chance to tune the system the way you want, but it is very expensive to maintain and upgrade.
The quality of voice and video calls highly depend on the bandwidth guaranteed by your VoIP service provider. To calculate the bandwidth, take note of the total internet users and prioritize on how the internet is used in your business.
Does the provider guarantees SLAs (Service Level Agreement) where the provider ensures that their company will provide extra support for configuring your business VoIP phone systems with their servers?
SLAs also provide a platform where the VoIP vendor must meet the expectations set in the contract.
Check for Redundancy
Go for a company that has invested on redundancies as it is the only way to ensure continuity of communications in your business in case of emergencies. The most common type of redundancy offered as business VoIP solution is ‘Call Continuity’ service where the VoIP vendor offers built-in redundancy to allow for continuity of communication services even when the broadband connection is limited.
Uptimes and Downtimes
The basic rule is selecting a business VoIP service provider that has servers in various geographical locations to ensure seamless connectivity even when one of their servers is down for maintenance.
Referrals and Reviews
Whenever you’re searching for a vendor, it is good to solicit for honest referrals and reviews from previous customers. Always remember to verify the reviews by talking to previous clients and even paying a visit to their premises to check the performance of their VoIP system.
From the inquiries you make, you’ll get an idea of the service quality provided by various vendors. You need to develop a benchmark for things like uptime, bandwidth, customer support, price, service plans and bonuses amongst other factors that may interest your business.
Now that you’ve chosen a vendor who can manage your business voicemail system with great professionalism but it turns out that it was not worth your investment, how can you swiftly switch providers?
Here is Your Checklist on How to Choose the Providers:
- Go back to your quotes and select the best alternative (one who offers SLAs, decent uptimes, redundancy, and bandwidth)
- Access your current business requirements and consult with your new provider what’s best for your business
- Take note of your hardware requirements based on your business needs (phones and voice gateway)
- Prepare your business systems for installation
- Communicate with your current carrier that you’re switching to another provider
- Take time to plan to port your business port numbers so long as you not moving to another geographical location. This comes at a cost though.
Remember that the best business VoIP solutions only come if you consider each and every factor that has been mentioned above. But the entire process looks daunting. What you need to do is to contact us Nectar Desk, a prime VoIP provider and the current market leader. We will offer you all the information you need for free.