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Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center   It’s an open secret that nowadays every Call Center…

Call Center Agents, Call Center CRM, Call Center Productivity, Call Monitoring SystemBy Lera DupliychukMay 21, 2020

Bulk SMS Campaign: Tips for Successful Setup

Bulk SMS Campaign: Tips for Successful Setup It’s an open secret, that the successful 21st-century business can’t prosper without constant…

Call Center Productivity, SMS Call CenterBy Lera DupliychukMarch 30, 2020

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role…

Call Center for Bank, Call Center for Marketing Department, Call Center for Sales Department, Call Center Productivity, Call Center Software FeaturesBy Lera DupliychukFebruary 26, 2020

Virtual Voicemail System

5 Trends Pushing Contact Centers Into The Future

Call Center Productivity, Call Center Software, Call Center TrendsBy Tom BakerFebruary 16, 2020

Call Center Dashboards – the best way to monitor your company’s workflow

Call Center Agents, Call Center for Marketing Department, Call Center for Sales Department, Call Center Productivity, Call Monitoring SystemBy Lera DupliychukOctober 29, 2019

Top Customer Service Related Events for the Call Center Industry

  Tutorials and Podcasts are good in learning about customer service tips within the call center industry. However, attending live…

Call Center ProductivityBy Lera DupliychukAugust 2, 2019

hosted predictive dialer

Transforming Customer Support in Call Centers with Predictive Dialers

Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces…

Auto Dialer, Call Center ProductivityBy Tom BakerFebruary 5, 2018

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact…

Call Center for Sales Department, Call Center Productivity, Call Center SoftwareBy Tom BakerJanuary 8, 2018

crm call center solution

Optimizing Phone System Settings for Happier & Productive Agents

Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs…

Call Center Agents, Call Center ProductivityBy Tom BakerJanuary 1, 2018

hosted predictive dialer

9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive

Auto Dialer, Call Center Productivity, Call Center SoftwareBy Tom BakerDecember 25, 2017
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