Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…
Nectar Desk Release 3.0.1 (17.02.2021) What can be better than the full-featured Call Canter Software? We guess only the one which is constantly improving for the blessing of its customers. Hence Nectar Desk presents its new release. What’s new at Nectar Desk? Option to Enable Dynamic Queue and Outbound Caller ID Selection for Callback Automation…
Custom Call Center Dashboards – the best way to monitor your company’s workflow It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the…
Benefits of Using Call Disposition Codes in the Call Center It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and…
Bulk SMS Campaign: Tips for Successful Setup It’s an open secret, that the successful 21st-century business can’t prosper without constant and effective communication, and no partnership can be built without teamwork. The world’s biggest companies, as well as various small brands, believe that the two-way interaction between them and their customers plays an essential role…
Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…
5 Trends Pushing Contact Centers into The Future Depending on how long you’ve worked in this industry, you’ve probably seen it all. Twenty years ago, agents in call centers were dealing by hand and using rulers to pick through the public numbers in the phone book. Today? It’s an entirely different world. Fast forward to…
Tutorials and Podcasts are good in learning about customer service tips within the call center industry. However, attending live events, conferences and training classes always provide in-depth experience and offer the expertise that other materials cannot offer. We have selected the top customer service related events for the call center industry that you must…
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces and benefits that can come with access to a global market, the need to define and know the market consistently surges high. For this reason, call centers use hosted predictive dialers to reach out to…
The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…