Increase Call Center Productivity With Automatic Call Distribution
Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role…
Top Customer Service Related Events for the Call Center Industry
Tutorials and Podcasts are good in learning about customer service tips within the call center industry. However, attending live…
Transforming Customer Support in Call Centers with Predictive Dialers
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces…
The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems
The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact…
Optimizing Phone System Settings for Happier & Productive Agents
Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs…
Operating and Optimizing Predictive Dialers for Ultimate Productivity
Operating and Optimizing Predictive Dialers for Ultimate Productivity Advancements in telephony integrations have brought a slew of tools that enable…
CTI Integration for Revitalizing and Re-Energizing the Customer Service
CTI Integration for Revitalizing and Re-Energizing the Customer Service When modernization and technology took a toll on most of…