Top Five Ways To Make The Most Of Your Ticketing System A ticketing system is an essential tool for any call center software. However, you need to be aware of how to use it effectively in your company. It can bring really outstanding results if you make the most of your solution and its features.…
The Harm Of Spam Caller ID Labels And How To Avoid It What Is SPAM Caller ID? Sometimes you might see calls from your numbers displayed as “SPAM LIKELY” on their caller ID. It means that these numbers were flagged as spam and people will avoid them. There is a huge need for proper outbound…
Release 3.4.8 (25/07/2022) Nectar Desk presents you our significant updates to make you enjoy each moment of working with our platform. We appreciate our clients and always take into consideration their needs. Moreover, our team has been inspired for creating fresh designs and integration in order to become better. In Release 3.4.8 you will see…
Omnichannel Call Center: Your Ultimate Guide for 2022 Omnichannel call center software has become a must-have in the marketing world. It often happens that people will give up trying to contact you being fed up with waiting in long call queues. However, there is a great solution to avoid such important problems that can sink…
How To Improve The Digital Customer Journey The digital world has been developing for years and continues to evolve into a large industry. More and more businesses create online channels for communication in order to provide a convenient digital customer journey and get worldwide e-buyers. The competition is growing every day as there are plenty…
Release 3.4.5 (17/06/2022) Nectar Desk keeps developing for our clients to be the best cloud-based solution for your call center. In Release 3.4.5 you’ll get to know about the last enhancements in Live Chat, Settings, Automations, and the Ticketing system. We have worked really hard and with love for you in order to present new…
Release 3.3.17 (11.03.2022) The Nectar Desk team has developed new handy options for your better performance and results in Release 3.3.17. We try to make our call center software as convenient as possible. There are useful updates in ActiveCampaign contact data; WhatsApp Message Actions buttons; Contact Section Actions Dropdown; and the ability to Cancel Scheduled…
Hold Time: How to Optimize It and Get More Satisfied Customers Every contact center places calls with their customers on hold for different purposes: either to consult with more experienced colleagues to get answers to some questions or to make some notes. Some hold time is understandable, but if an agent has consistently high average…
Release 3.3.8 (11/05/2021) We at Nectar Desk have been working hard to announce the results of our work on improving your user experience in Release 3.3.8. So today let’s discover the benefits of: Live Chat Visitor Information; Live Chat Rating; New integration: Service Titan. We are constantly adding some useful options to the Live Chat.…
Release 3.3.2 (08.12.2021) No doubt, summer vacation is one of the coolest parts of the year. Still, we haven’t slowed down in shipping release updates! Here’s the latest news from Release 3.3.2 👇🏼 Messaging BETA We’ve been doing our best to create the user-friendly, easy-to-use, and convenient Messaging BETA channel, so we merged all available…