Software Call Center Experience

Which Way Is Better for Call Centers: The On-Premise Or The Hosted Way?

Which Way Is Better for Call Centers: The On-Premise Or The Hosted Way? Technology has raised the par and corporations that continue to cling to the outdated systems are at risk of being wiped off from active business forever. Call centers have certainly enhanced workplace and prospect experience ensuring that major queries and complaints are…

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Call Center Database Software

Leveraging Data Mining for Better CRM Performance

Leveraging Data Mining for Better CRM Performance With the dynamism in consumer behavior observed after the recession, your small business or multinational company has to change its approach towards customers by infusing new tech-based strategies. The recent years have seen a rise in customer relationship management (CRM) tools as organizations strive to retain more leads.…

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Auto Dialer Call Center

How an Auto Dialer Call Center Will Drive Your Leads & Increase Sales

How an Auto Dialer Call Center Will Drive Your Leads & Increase Sales Once upon a time, your agents spent a large chunk of their time making phone calls. Picking through call lists, deciding who to call, waiting on hold, and getting voicemails. But with today’s technology, all of this manual work has become completely…

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business voip phone service

Simple Practical Methods You Can Use to Find the Best VoIP Service Provider

Simple Practical Methods You Can Use to Find the Best VoIP Service Provider While a particular company seems perfect for another organization, it doesn’t necessarily mean it the service provider will gather for the needs of the business. Business VoIP phone services come in different packages including size and price and finding a company that…

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Customer Care Call Recording

6 Coaching Tactics that are Doing Damage to Your Call Center

6 Coaching Tactics that are Doing Damage to Your Call Center Coaching and training are major components of all contact centers, and the technology available today with your call center software makes it that much easier to include real-time coaching opportunities. With functions like customer care call recording, agents and managers alike have the ability…

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