Call Centre Software & Maximizing Your CTI Productivity

Call Centre Software & Maximizing Your CTI Productivity

Call Centre Software & Maximizing Your CTI Productivity Maximizing your computer telephony integration (CTI) is essential if you want to maximize your call center’s output and efficiency. CTI technology is most often used to help improve human agent’s productivity via their desktop interactions. With the right call center management software, the opportunities are endless. CTI…

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Improve Satisfaction with Customer Service

How to Use Predictive Customer Service to Improve Satisfaction

Symon Edmonds – February 8, 2017 How to Use Predictive Customer Service to Improve Satisfaction “The customer’s perception is your reality.” Kate Zabriskie  By 2020 the customer experience will leap frog over product and price as the most fundamental brand differentiator according to a WalkerInfo report. Gartner’s findings on the subject reveal that “50% of…

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Chatbots and Customer Services

How Chatbots will Change Call Center Customer Service in 2018

How Chatbots will Change Call Center Customer Service in 2018 Chatbots? It’s the numero uno buzzword of 2018. Basically we’re talking about artificial intelligence (AI) that is able to understand human language to enhance the user’s experience. Satya Nadella, CEO of Microsoft, predicts that “the future of technology lies in human language” and that “conversation…

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