Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional value above the other call center solutions in the marketplace. FinancesOnline, a popular business review directory, has recognized these efforts in their review of Nectar Desk. We are pleased to announce that Nectar Desk has…
Details
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces and benefits that can come with access to a global market, the need to define and know the market consistently surges high. For this reason, call centers use hosted predictive dialers to reach out to…
Details
Free White Paper Discover How Nectar Desk Auto Dialer Can Save You Money! Have you ever estimated the efficiency of Auto Dialer for Business? As an experienced call center software provider, we discovered which exactly technical capabilities will increase customer support productivity on average up to 3 times more. Find out more detailed information on…
Details
3 Things Catalyzing Call Center Fraud & Plausible Solutions Even as we hail the benefits technology has had on contact centers over the years, we must attest the existence of malicious groups who want to exploit the vulnerabilities of these technologies. Call centers are places where potential clients interact and make new deals with a…
Details
5 Keys to Spawning Upbeat, Exciting & Professional Voicemail Greetings Ramping up lead conversion rates means that you’ve to be upbeat in your voicemail greetings while still maintaining that professional touch. You’ve to eliminate tones or words that make you sound like a telemarketer. You’ve to add a personal touch but hit straight at the…
Details
The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…
Details
Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs from agents and complaints from customers come thick and fast. At such scenarios, most managers are good at pointing fingers without spending time scrutinizing the underlying issue. More often than not, we tend to shift…
Details
9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive Managers are working their fingers to the bone to keep their businesses running in this wildly competitive world. The surest way of gaining leverage in the market over other firms is by tailoring your services to the customer. Forward-thinking call centers have implemented…
Details
Inbound Call Management Via VoIP Call Center Systems See! You’re generating leads, but they leech off somewhere along the lead management pipeline. What might be wrong? Your management strategy for incoming and outgoing calls needs some serious scrutiny. Today, we’ll just deal with the management of inbound leads. No client wants to place a call…
Details
Ins and Outs of Ideal Voicemail System for Small Enterprises & Startups In this world where leads are so fragile that they can go to your competitor if you don’t immediately answer their calls, managers must work hard to ensure that no qualified lead ends up in the hands of competitors. One way to curb…
Details