Call Center Software System

5 Ways Your Call Center Software System Can Attract and Keep the Millennial Customer

5 Ways Your Call Center Software System Can Attract and Keep the Millennial Customer It’s no secret that millennials represent the fastest growing demographic of people. While many businesses have been swarmed with millennials as their new workforce, we are faced with the reality that this group will soon represent the ones with the largest…

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Call Center Analytics

The 4 Benchmarks Your Call Center Monitoring System Needs to Control

The 4 Benchmarks Your Call Center Monitoring System Needs to Control If you’re running a call center, you already understand how crucial your call center analytics and phone call monitoring system features are. It’s impossible to improve the quality of your service level without analyzing the numbers, and having relevant benchmarks to compare. Here are…

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Bank Call Center Software

8 Major Benefits From Outsourcing Your Bank’s Call Center

8 Major Benefits from Outsourcing Your Bank’s Call Center According to community banks, there are 8 top reasons they choose to outsource their customer service and call centers. When the need to scale your operations arises, you are often faced with the decision of doing it internally or choosing to outsource. With outsourcing on the…

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