7 Steps to One Successful Automated Campaign in your Call Center It’s a well-known fact, that successful customer automated campaign programs should have clear objectives, concise questions, and closed-loop feedback processes. When properly developed, deployed, and analyzed, they can provide valuable business intelligence, customer insights, and product or process feedback. Many customer service organizations, on…
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Providing a Better Call Center Customer Success Service: Tips from our Top Expert Call Centers are one of the most popular places to work. They may be located all over the world and serve various spheres of business: from the advertising company to the healthcare center. It’s an open secret, that to stay on top,…
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Release 3.2.5 (07.08.2021) Facebook and WhatsApp channels in Nectar Desk to keep in touch with customers, advanced notifications to not to lose sight of new messages, improved setup of the periodic message, dispositioned contacts report, better navigation in Tickets canned responses, and more are what Nectar Desk has prepared for you in our Release 3.2.5.…
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Inbound & outbound call centers: best practices for your one Every call center is built to complement the distinguishing features of a business, its goods, and the markets it serves. There are in-house centers, where the agents are brand employees that work onsite at one of the company’s locations. And outsourced call centers, which are…
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How to choose your perfect SMS mobile App: 3 tips from Nectar Desk No matter what your business is, it is a well-known fact that SMS is a great opportunity to provide a good customer experience. For instance, it doesn’t need an internet connection. Text messaging is also one of the most reliable forms of…
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Release 3.2.2 (03.06.2021) Today is the perfect day to present to you the updates and fixes we’ve been working on for the last month from Release 3.2.2. Bet you’ll be pleasantly surprised to know more about: Access To The Form History With Teams Feature Enabled Multiple Agent’s Default Outbound Caller ID Agents Dispositions Report: The…
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Work Your Way to the Top: How to Avoid Abandoned Calls and Increase the Answer Rate In this article, we will talk about Abandoned Calls, and figure out how to lower the Abandon Rate and increase the number of answers without increasing the employee number. First of all, let’s puzzle out what ‘Abandoned Calls’ mean.…
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How to pick the best headsets for Nectar Desk Headsets take a great part in the call center work. All we know that call quality directly depends on two factors – internet connection and the headset used. If you are looking for the best headset for either the office or home on Nectar Desk, here…
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Remote Phone Systems: How to Work Efficiently from Anywhere in the World Nowadays, lots of companies are relying on a geographically dispersed workforce. They build teams from all over the world, having international diversity, bringing together people from many cultures with different work experiences and perspectives. It’s becoming a common fact, but still, working with…
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Release 3.2.0 (27.04.2021) Last April days are rich in Nectar Desk new features and bug fixes from Release 3.2.0. We’ve been working hard to present to you our updated ActiveCampaign Integration: Importing Contacts with Inactive Statuses Handling WhatsApp Templates Multi-Step Email and SMS Campaign Setting Override Call Queue Voicemail Settings Caller Input Actions Option Improved…
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