Multi-Channel Customer Contact Centers Require Multi-Skilling
Multi-Channel Customer Contact Centers Require Multi-Skilling Multi-channel (or omnichannel) customer contact centers have been the priority of new development over…
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5 Best Call Center Reporting Practices
5 Best Call Center Reporting Practices Daily, weekly, monthly and yearly reports are essential components of a contact center as…
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5 Ways to Build Authentic Customer Relationships through SMS & Messaging
5 Ways to Build Authentic Customer Relationships through SMS & Messaging With the majority of today’s consumers using mobile phones…
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What is a Virtual Call Center Software & How Can it Benefit Your Company?
What is a Virtual Call Center Software & How Can it Benefit Your Company? Many businesses, call centers, and contact…
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Does Your Contact Center Email Customers Back Fast Enough?
Does Your Contact Center Email Customers Back Fast Enough? As we move towards multi-channel customer service call center software becoming…
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What Is A VoIP System, And Why Should You Want One?
What Is A VoIP System, And Why Should You Want One? As we forge ahead into the digital future, many…
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5 Ways Your Call Center Software System Can Attract and Keep the Millennial Customer
5 Ways Your Call Center Software System Can Attract and Keep the Millennial Customer It’s no secret that millennials represent…
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Want the Socializing in Your Call Center to Stop? Think Again!
Want the Socializing in Your Call Center to Stop? Think Again! If you’re struggling to stop the chatter happening amongst…
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The 4 Major Mistakes Your BPO Call Center Might Be Making
The 4 Major Mistakes Your BPO Call Centre Might Be Making It’s becoming more and more common for big businesses…
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