Warm Transfer Vs Cold Transfer: What You Should Know

Warm Transfer Vs Cold Transfer: What You Should Know It’s an open secret, that to be helpful and successful, call centers should take into consideration the level of customers’ satisfaction, which often depends directly on the call quality. But when your business is facing a high call volume, the average answer time can get worse,…

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robo calls software

Getting in Touch with Thousands of Clients Through Voice Broadcasting

Getting in Touch With Thousands of Clients Through Voice Broadcasting Since AI made entry to customer service industry, it has brought some vibrancy to the industry, yet most consumers are wary of chatting with bots. As call centers focus on cutting costs by introducing robocalls in place of human reps, the challenge is what customers…

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text message blasting

Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience

Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get frustrated when held on call queues taking more than three minutes. Well, it’s not economically viable to hire agents that can ensure prospects get their calls answered a second after a dial. But, we have…

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