If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong

If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong The right technology is crucial…

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Call Center CRM, Call Center Productivity, Call Center SoftwareBy Tom BakerSeptember 4, 2017

How to Conduct Meaningful & Actionable Customer Satisfaction Surveys for your Call Center

How to Conduct Meaningful & Actionable Customer Satisfaction Surveys for your Call Center All businesses must prioritize the customer service…

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Call Center SoftwareBy Tom BakerAugust 31, 2017

Computer Telephony Integration in the Call Center- What is it and Why is it Important

Computer Telephony Integration in the Call Center- What is it and Why is it Important With the pacing technology, consumers…

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Call Center Software, Call Monitoring SystemBy Tom BakerAugust 30, 2017

The 5 Biggest Reasons your Call Center Needs to Go Mobile

Call Center Software, Call Center TrendsBy Tom BakerAugust 28, 2017

Big or Small, Your Business Should Embrace Mobile & SMS Marketing

Big or Small, Your Business Should Embrace Mobile & SMS Marketing In today’s digital world, businesses of all size are…

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Call Center Productivity, Call Center Software, Call Center TrendsBy Tom BakerAugust 24, 2017

Everything You Need To Know About Cloud PBX

Everything You Need To Know About Cloud PBX For decades, businesses have embraced the use PBX (Private Branch Exchange) systems…

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Call Center Productivity, Call Center Software, Call Center Software FeaturesBy Tom BakerAugust 23, 2017

Multi-Channel Customer Contact Centers Require Multi-Skilling

Multi-Channel Customer Contact Centers Require Multi-Skilling Multi-channel (or omnichannel) customer contact centers have been the priority of new development over…

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Call Center Agents, Call Center SoftwareBy Tom BakerAugust 21, 2017

5 Best Call Center Reporting Practices

5 Best Call Center Reporting Practices Daily, weekly, monthly and yearly reports are essential components of a contact center as…

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Call Center Software, Call Monitoring SystemBy Tom BakerAugust 16, 2017

5 Ways to Build Authentic Customer Relationships through SMS & Messaging

5 Ways to Build Authentic Customer Relationships through SMS & Messaging With the majority of today’s consumers using mobile phones…

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Call Center Software, SMS Call CenterBy Tom BakerAugust 14, 2017

What is a Virtual Call Center Software & How Can it Benefit Your Company?

What is a Virtual Call Center Software & How Can it Benefit Your Company? Many businesses, call centers, and contact…

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Call Center Productivity, Call Center Software, Call Center Software FeaturesBy Tom BakerAugust 9, 2017