Call Center Dashboards – the best way to monitor your company’s workflow

         Custom Call Center Dashboards – the best way to monitor your company’s workflow   It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the…

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Nectar Desk Integration with Stripo

Nowadays, emails are a fast and convenient method of communication. In an office environment moving through the communication process should reduce the time it takes to communicate as compared to other forms of communication and increase productivity because it reduces the time that would normally be spent in face-to-face meetings or telephone calls. That’s the…

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Call Whisper and Barge in

Call Whisper and Barge in Call center managers often share a common desire to coach their call team members to guide them in their conversations with prospects or customers. It’s an open secret that it’s not practical to hover over each call agent’s shoulder and instruct them on what to say. To make the training…

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Accessible International Phone Numbers for Your Company’s Prosperity

Accessible International Phone Numbers for Your Company’s Prosperity The majority of modern organizations are global. In the past, only the largest of organizations participated in the global economy. Over the past few decades, however, ubiquitous internet access has dramatically changed how and where businesses operate. Today, even small and medium-sized businesses have international customers, locations,…

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