Call Whisper and Barge in

Call Whisper and Barge in Call center managers often share a common desire to coach their call team members to guide them in their conversations with prospects or customers. It’s an open secret that it’s not practical to hover over each call agent’s shoulder and instruct them on what to say. To make the training…

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Accessible International Phone Numbers for Your Company’s Prosperity

Accessible International Phone Numbers for Your Company’s Prosperity The majority of modern organizations are global. In the past, only the largest of organizations participated in the global economy. Over the past few decades, however, ubiquitous internet access has dramatically changed how and where businesses operate. Today, even small and medium-sized businesses have international customers, locations,…

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Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center   It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and…

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