predictive dialer software

Operating and Optimizing Predictive Dialers for Ultimate Productivity

Operating and Optimizing Predictive Dialers for Ultimate Productivity Advancements in telephony integrations have brought a slew of tools that enable enterprises to tailor their services to prospects. Predictive dialer software is one of the tools that is highly regarded for its capabilities in utilizing artificial intelligence to transfer/forward interactions to service desks where clients can…

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cti integration

CTI Integration for Revitalizing and Re-Energizing the Customer Service

CTI Integration for Revitalizing and Re-Energizing the Customer Service   When modernization and technology took a toll on most of the conventional workplace systems, architectures supporting voice technologies stood strong. Even with development of omnichannel support systems and active engagement of clients in various platforms, the amount of call volumes doesn’t seem to reduce. Human-to-human…

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crm call center solution

Get to Know How CRM is Shaping the Future of Businesses

Get to Know How CRM Call Center Solution is Shaping the Future of Businesses A survey undertaken by Fortune indicates that online products/services form 51% of consumers’ total purchases. As e-commerce industry burgeons, companies must come up with strategies to manage the widening fickle client base. The rise of customer relationship management tools (CRM) is…

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contact center software

5 Exclusive Ways Contact Centers Software Can Accelerate Sales

5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads to a gratified client base which in turn proliferates sales tremendously across your marketing pipelines. But it all starts with the capabilities of your contact center software. When shopping around for software, you need to…

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5 Salient Facets of VoIP Phone Systems

5 Salient Facets of VoIP Phone Systems

5 Salient Facets of VoIP Phone Systems Previous deployments in contact centers required enterprises to install expensive PSTN hardware units. Such systems are rigid as they are challenging to scale up/down and their coverage is restricted to particular areas. With improvements in technology, we’ve witnessed an insurgence of tools and computer telephony integration software (CTI)…

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Leveraging Contact Center Integrations: Nectar Desk Uniqueness

Leveraging Contact Center Integrations: Nectar Desk Uniqueness We’re living in a world that is very connected with people across the globe expecting more and more from companies. With that in mind, contact centers have evolved to be platforms of interactions bridging prospects and enterprises. The message that you send about your brand in your call…

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