Tutorials and Podcasts are good in learning about customer service tips within the call center industry. However, attending live events, conferences and training classes always provide in-depth experience and offer the expertise that other materials cannot offer. We have selected the top customer service related events for the call center industry that you must…
DetailsContact centres are increasingly handling more interactions than ever before. Long hold times and diminishing service levels are now becoming the norm. That’s why one of the most critical components and metrics that can weaken your call centre performance is experiencing short abandoned calls. So, What Exactly Is A Short Abandoned Call? Short…
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What’s new at Nectar Desk Hey guys, Welcome to our Release Notes. Would like to cover some of the features we have released recently and hopefully some of them could be useful for your operations Automated Calls This is our Voice Broadcast functionality which was recently added to our portfolio. Allows you to run Survey Campaigns, Press-1…
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Indeed there is a simple feature that has the potential of increasing your answering rate for outbound calls by 400%. That feature is a Local Presence which normally is a part of advanced phone systems focused on Sales Teams. What Exactly Is Local Presence? Local presence refers to a system that enables inside sales…
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Probably you have heard something about Voicemail Drop but first of all its important to clarify that there are two types: Voicemail Drop for Outbound Dialers Ringless Voicemail Drop Ringless one is complete by robo-dialer and one of the most annoying spam methods. First one is an instrument for sales people across the world to…
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Finding the Right Call Center Management Software Call centers are the heart of companies and bring the best sales drivers the sales career can offer but nothing makes things hard than having an ineffective system that hampers and hinders instead of help. What a sales company will need is a good call center management software.…
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An Artificial Intelligence Can Now Answer Your Phone Can you believe it? It’s now possible to swap a receptionist with an artificial intelligence to handle all your incoming calls. You have probably had already encountered one if you called a credit card company or any major retailer. IVR systems are the wave of the future…
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What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…
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Developing Deep & Personal Relationships with Your Prospects – CRM Approach What’s always funny is that, while the business world thinks they’re closer to the customer than ever, consumers believe precisely the opposite. That is according to Forrester 2017 research where stats indicate that 77% of people believe in companies that value their time. Aspect…
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Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations For those who are laying the groundwork for establishing a communication system for their SMBs and enterprises, the question is always whether the call center SaaS option is ideal than the on-premise option. Each scheme has its own ups and downs but generally speaking, cloud call center proffers…
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