Computer Telephony Integration in the Call Center- What is it and Why is it Important

Computer Telephony Integration in the Call Center- What is it and Why is it Important

Computer Telephony Integration in the Call Center- What is it and Why is it Important With the pacing technology, consumers enjoy easy, faster and reliable services but this comes with a couple of challenges. Companies have set up call centers to manage the raft of customers calling for assistance. The unending incoming/outgoing calls and messages…

Details
pbx cloud

Everything You Need To Know About Cloud PBX

Everything You Need To Know About Cloud PBX For decades, businesses have embraced the use PBX (Private Branch Exchange) systems to streamline communications within and out of their premises. Traditional PBX is typically a private network where it comprises of a physical cable-based network connecting employees and some external lines. The system requires the onsite…

Details
Multi-Channel Customer Contact Centers Require Multi-Skilling

Multi-Channel Customer Contact Centers Require Multi-Skilling

Multi-Channel Customer Contact Centers Require Multi-Skilling Multi-channel (or omnichannel) customer contact centers have been the priority of new development over the last several years — but they do not come without their challenges. Today’s consumers expect the seamless multi-channel experience. They want to contact a business’s customer service center in the manner which happens to…

Details
Virtual Call Center Software

5 Ways to Build Authentic Customer Relationships through SMS & Messaging

5 Ways to Build Authentic Customer Relationships through SMS & Messaging With the majority of today’s consumers using mobile phones and the Millennial generation moving into the largest group of consumers, it’s essential that virtual call center software has text and messaging capabilities. Today’s consumers want the ability to both request and receive customer service…

Details
What is a Virtual Call Center Software & How Can it Benefit your Company?

What is a Virtual Call Center Software & How Can it Benefit Your Company?

What is a Virtual Call Center Software & How Can it Benefit Your Company? Many businesses, call centers, and contact centers alike are enjoying the technology that allows them to work remotely, or use a third party to process their call center requirements. Whether you’re a major bank looking to outsource your in-house call center…

Details
What Is A VoIP System, And Why Should You Want One?

What Is A VoIP System, And Why Should You Want One?

What Is A VoIP System, And Why Should You Want One? As we forge ahead into the digital future, many business and consumer services are becoming wireless and cable-free. Whether we’re talking about what consumers are watching on television, or they way they access the internet, it’s apparent that landlines and hardware are no longer…

Details