Multichannel Messaging

Six Ways Businesses Can Improve Customer Engagement Using Multichannel Messaging

Call Center for Marketing Department, Call Center for Sales Department

Six Ways Businesses Can Improve Customer Engagement Using Multichannel Messaging Multichannel messaging has become a must-have for both business-to-consumer (B2C) and business-to-business (B2B) communications. This modern technology helps businesses manage conversations across popular messaging apps, like emails, SMS & MMS, Facebook, or WhatsApp. Consolidation of communications into one place makes it much easier to collaborate…

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Release 3.3.8

Release 3.3.8

Call Center Productivity

Release 3.3.8 (11/05/2021) We at Nectar Desk have been working hard to announce the results of our work on improving your user experience in Release 3.3.8. So today let’s discover the benefits of: Live Chat Visitor Information; Live Chat Rating; New integration: Service Titan. We are constantly adding some useful options to the Live Chat.…

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Release 3.3,3

Release 3.3.3

Auto Dialer

Release 3.3.3 (08.09.2021) Hey guys! We’ve prepared for you many useful updates to make your Nectar Desk usage as pleasant and convenient as possible. In Release 3.3.3 you’ll get to know about the last enhancements in Messaging, Reporting, and the following options: New Complete Conversation Logic; Assigning Contact for Live Chat; Displaying Previous Conversations for…

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Release 3.3.2

Release 3.3.2

Call Center Productivity

Release 3.3.2 (08.12.2021) No doubt, summer vacation is one of the coolest parts of the year. Still, we haven’t slowed down in shipping release updates! Here’s the latest news from Release 3.3.2 👇🏼 Messaging BETA We’ve been doing our best to create the user-friendly, easy-to-use, and convenient Messaging BETA channel, so we merged all available…

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7 Steps to One Successful Automated Campaign in your Call Center

Call Center Software

7 Steps to One Successful Automated Campaign in your Call Center It’s a well-known fact, that successful customer automated campaign programs should have clear objectives, concise questions, and closed-loop feedback processes. When properly developed, deployed, and analyzed, they can provide valuable business intelligence, customer insights, and product or process feedback. Many customer service organizations, on…

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Release 3.2.5

Release 3.2.5

Call Center Productivity

Release 3.2.5 (07.08.2021) Facebook and WhatsApp channels in Nectar Desk to keep in touch with customers, advanced notifications to not to lose sight of new messages, improved setup of the periodic message, dispositioned contacts report, better navigation in Tickets canned responses, and more are what Nectar Desk has prepared for you in our Release 3.2.5.…

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