Managing Outbound Calls by Utilizing Auto Dialer Software
Managing Outbound Calls by Utilizing Auto Dialer Software Ostensibly, contact center managers have gazed too much of their attention on…
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ACD as an Avant-Garde Technology System in Call Centers
ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange)…
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Veering Away from the Norm: Cloud Phone Systems
Veering Away from the Norm: Cloud Phone Systems Are you stuck in the weeds trying to come up with something…
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What to Look for in a Small Business VoIP System
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that…
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Warm Transfer Vs Cold Transfer: What You Should Know
Warm Transfer Vs Cold Transfer: What You Should Know Sometimes it is very difficult to figure out what is good…
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Getting in Touch with Thousands of Clients Through Voice Broadcasting
Getting in Touch With Thousands of Clients Through Voice Broadcasting Since AI made entry to customer service industry, it has…
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Help Desks as Social Places
Help Desks as Social Places Whether your call center is built on a transactional or technical foundation, the goal is…
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Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience
Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get…
DetailsNectar Desk Wins FinancesOnline 2016 Customer Experience Awards For Call Center Software
Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional…
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Transforming Customer Support in Call Centers with Predictive Dialers
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces…
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