Help Desks as Social Places

Help Desks as Social Places Whether your call center is built on a transactional or technical foundation, the goal is…

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Call Center for Marketing Department, Call Center SoftwareBy Tom BakerFebruary 19, 2018

Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience

Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get…

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Call Center Software, SMS Call CenterBy Tom BakerFebruary 16, 2018

Nectar Desk Wins FinancesOnline 2016 Customer Experience Awards For Call Center Software

Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional…

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Call Center SoftwareBy HeatherFebruary 12, 2018

Transforming Customer Support in Call Centers with Predictive Dialers

Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces…

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Auto Dialer, Call Center ProductivityBy Tom BakerFebruary 5, 2018

Whitepaper: 10 Ways Auto Dialer Can Save You Money

Call Center AgentsBy Tom BakerJanuary 29, 2018

3 Things Catalyzing Call Center Fraud & Plausible Solutions

Auto DialerBy Tom BakerJanuary 29, 2018

5 Keys to Spawning Upbeat, Exciting & Professional Voicemail Greetings

Call Center Software, Call Center Software Features, Customer Support EmailBy Tom BakerJanuary 22, 2018

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact…

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Call Center for Sales Department, Call Center Productivity, Call Center SoftwareBy Tom BakerJanuary 8, 2018

Optimizing Phone System Settings for Happier & Productive Agents

Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs…

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Call Center Agents, Call Center ProductivityBy Tom BakerJanuary 1, 2018

9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive

Auto Dialer, Call Center Productivity, Call Center SoftwareBy Tom BakerDecember 25, 2017