Warm Transfer Vs Cold Transfer: What You Should Know
Warm Transfer Vs Cold Transfer: What You Should Know Sometimes it is very difficult to figure out what is good…
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Getting in Touch with Thousands of Clients Through Voice Broadcasting
Getting in Touch With Thousands of Clients Through Voice Broadcasting Since AI made entry to customer service industry, it has…
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Help Desks as Social Places
Help Desks as Social Places Whether your call center is built on a transactional or technical foundation, the goal is…
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Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience
Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get…
DetailsNectar Desk Wins FinancesOnline 2016 Customer Experience Awards For Call Center Software
Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional…
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Transforming Customer Support in Call Centers with Predictive Dialers
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces…
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The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems
The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact…
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