Custom Call Center Dashboards – the best way to monitor your company’s workflow It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the…
Benefits of Using Call Disposition Codes in the Call Center It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and many…
Developing Deep & Personal Relationships with Your Prospects – CRM Approach What’s always funny is that, while the business world thinks they’re closer to the customer than ever, consumers believe precisely the opposite. That is according to Forrester 2017 research where stats indicate that 77% of people believe in companies that value their time. Aspect…
Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers Often than not, companies run expensive call monitoring and quality assurance strategies and programs, but the results are usually undesirable. The question is, what are those call center quality monitoring best practices? What should you do different and make the quality…
5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads to a gratified client base which in turn proliferates sales tremendously across your marketing pipelines. But it all starts with the capabilities of your contact center software. When shopping around for software, you need to…
Why Call Recordings are Great for Marketing Campaigns Sales personnel at all times need to have metrics that they use to roll out effective campaigns. Having useful insights about leads before putting up strategies to pitch your brand to them is vital. Once you call a client, the call is over! If you’ve no method…
Using Real-Time Analytic Tools to Hook Up With the Best Call Center Software Vendor While real-time analytics are essential components of a call center, you can also use your analytic reports to determine the type of call center software vendor you’re dealing with. Yes, your vendor’s software is great – it has already boosted sales…
Computer Telephony Integration in the Call Center- What is it and Why is it Important With the pacing technology, consumers enjoy easy, faster and reliable services but this comes with a couple of challenges. Companies have set up call centers to manage the raft of customers calling for assistance. The unending incoming/outgoing calls and messages…
5 Best Call Center Reporting Practices Daily, weekly, monthly and yearly reports are essential components of a contact center as they are used to determine key performance indices (KPIs) and track the performance of the business. There is a raft of call center reporting tools out there but using them to diagnose and solve issues…
The 4 Benchmarks Your Call Center Monitoring System Needs to Control If you’re running a call center, you already understand how crucial your call center analytics and phone call monitoring system features are. It’s impossible to improve the quality of your service level without analyzing the numbers, and having relevant benchmarks to compare. Here are…