Developing Deep & Personal Relationships with Your Prospects – CRM Approach
Developing Deep & Personal Relationships with Your Prospects – CRM Approach What’s always funny is that, while the business world…
Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers
Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers Often than not, companies run expensive…
5 Exclusive Ways Contact Centers Software Can Accelerate Sales
5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads…
Why Call Recordings are Great for Marketing Campaigns
Why Call Recordings are Great for Marketing Campaigns Sales personnel at all times need to have metrics that they use…
Using Real-Time Analytic Tools to Hook Up With the Best Call Center Software Vendor
Using Real-Time Analytic Tools to Hook Up With the Best Call Center Software Vendor While real-time analytics are essential components…
Computer Telephony Integration in the Call Center- What is it and Why is it Important
Computer Telephony Integration in the Call Center- What is it and Why is it Important With the pacing technology, consumers…
5 Best Call Center Reporting Practices
5 Best Call Center Reporting Practices Daily, weekly, monthly and yearly reports are essential components of a contact center as…
The 4 Benchmarks Your Call Center Monitoring System Needs to Control
The 4 Benchmarks Your Call Center Monitoring System Needs to Control If you’re running a call center, you already understand…
How to Improve Forecast Accuracy in your Call Center
Symon Edmonds – January 16, 2017 How to Improve Forecast Accuracy in your Call Center Software A key component to…