5 Superior Quality Call Monitoring SystemTechniques in a Call Center
5 Superior Quality Call Monitoring SystemTechniques in a Call Center Today, strategic business planning is customer-driven. Because of that, businesses…
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If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong
If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong The right technology is crucial…
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How to Conduct Meaningful & Actionable Customer Satisfaction Surveys for your Call Center
How to Conduct Meaningful & Actionable Customer Satisfaction Surveys for your Call Center All businesses must prioritize the customer service…
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Computer Telephony Integration in the Call Center- What is it and Why is it Important
Computer Telephony Integration in the Call Center- What is it and Why is it Important With the pacing technology, consumers…
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Big or Small, Your Business Should Embrace Mobile & SMS Marketing
Big or Small, Your Business Should Embrace Mobile & SMS Marketing In today’s digital world, businesses of all size are…
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Everything You Need To Know About Cloud PBX
Everything You Need To Know About Cloud PBX For decades, businesses have embraced the use PBX (Private Branch Exchange) systems…
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Multi-Channel Customer Contact Centers Require Multi-Skilling
Multi-Channel Customer Contact Centers Require Multi-Skilling Multi-channel (or omnichannel) customer contact centers have been the priority of new development over…
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5 Best Call Center Reporting Practices
5 Best Call Center Reporting Practices Daily, weekly, monthly and yearly reports are essential components of a contact center as…
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5 Ways to Build Authentic Customer Relationships through SMS & Messaging
5 Ways to Build Authentic Customer Relationships through SMS & Messaging With the majority of today’s consumers using mobile phones…
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