Call Center Dashboards – the best way to monitor your company’s workflow

         Custom Call Center Dashboards – the best way to monitor your company’s workflow   It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the…

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems

The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…

contact center software

5 Exclusive Ways Contact Centers Software Can Accelerate Sales

5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads to a gratified client base which in turn proliferates sales tremendously across your marketing pipelines. But it all starts with the capabilities of your contact center software. When shopping around for software, you need to…

5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes

5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes

5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes Just a few years down the line since Salesforce introduced the Lightning Sales Cloud, an outstanding sales management feature in their CRM software, the company has again hit the headlines by rolling out the Lightening Voice. The CRM cloud giant announced that…