Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center   It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and…

call center crm solutions

Developing Deep & Personal Relationships with Your Prospects – CRM Approach

Developing Deep & Personal Relationships with Your Prospects – CRM Approach What’s always funny is that, while the business world thinks they’re closer to the customer than ever, consumers believe precisely the opposite. That is according to Forrester 2017 research where stats indicate that 77% of people believe in companies that value their time. Aspect…

Call Center Crm

If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong

If Your Call Center CRM & QA Software aren’t Working Together, You’re Doing It Wrong The right technology is crucial for high-functioning contact centers, and having the right call center CRM is one piece of that puzzle. A CRM, or customer management system, is how businesses manage their contacts with customers. But what about monitoring…