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Call Center Dashboards – the best way to monitor your company’s workflow

Call Center Agents, Call Center for Marketing Department, Call Center for Sales Department, Call Center Productivity, Call Monitoring SystemBy Lera DupliychukJanuary 29, 2021

Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center   It’s an open secret that nowadays every Call Center…

Call Center Agents, Call Center CRM, Call Center Productivity, Call Monitoring SystemBy Lera DupliychukMay 21, 2020

Autodialer White paper

Whitepaper: 10 Ways Auto Dialer Can Save You Money

Call Center AgentsBy Tom BakerJanuary 29, 2018

crm call center solution

Optimizing Phone System Settings for Happier & Productive Agents

Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs…

Call Center Agents, Call Center ProductivityBy Tom BakerJanuary 1, 2018

Call Monitoring Software

5 Superior Quality Call Monitoring SystemTechniques in a Call Center

5 Superior Quality Call Monitoring SystemTechniques in a Call Center Today, strategic business planning is customer-driven. Because of that, businesses…

Call Center AgentsBy Tom BakerSeptember 6, 2017

Multi-Channel Customer Contact Centers Require Multi-Skilling

Multi-Channel Customer Contact Centers Require Multi-Skilling

Multi-Channel Customer Contact Centers Require Multi-Skilling Multi-channel (or omnichannel) customer contact centers have been the priority of new development over…

Call Center Agents, Call Center SoftwareBy Tom BakerAugust 21, 2017

Call Center Software

Want the Socializing in Your Call Center to Stop? Think Again!

Want the Socializing in Your Call Center to Stop? Think Again! If you’re struggling to stop the chatter happening amongst…

Call Center Agents, Call Center Productivity, Call Center SoftwareBy Tom BakerJuly 24, 2017

Cloud Call Center Software

3 Most Important Characteristics You Want In Your Call Centre Employees

Call Center Agents, Call Center SoftwareBy Tom BakerJuly 10, 2017

Call Center Bank: Who Is the One Answering Your Call

Call Center Bank: Who Is the One Answering Your Call?

Call Center Bank: Who Is the One Answering Your Call? Call centers are growing, and big banks are some of…

Call Center Agents, Call Center for Bank, Call Center Productivity, Call Center SoftwareBy Tom BakerJune 6, 2017

The Long-Term Reality of Working in Call Centers

The Long-Term Reality of Working in Call Center Systems Anyone who has ever worked for a call center will be…

Call Center Agents, Call Center SoftwareBy Tom BakerMay 24, 2017
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