Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…
Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…
Finding the Right Call Center Management Software Call centers are the heart of companies and bring the best sales drivers the sales career can offer but nothing makes things hard than having an ineffective system that hampers and hinders instead of help. What a sales company will need is a good call center management software.…
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…
5 Tips for Using Your Voicemail System Without Being Intrusive We all know the feeling that comes after seeing that almost a third of our voicemail messages are random telemarketing copies. Consumers are tired of telemarketing voicemails especially the ‘ringless’ ones. So the big question is how you can reach out to the broad client…
ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange) is as old as the emergence of first business phones. The prime function of PBX is to connect business services to the outside world. PBX is an electronic switch that accepts, holds and forwards calls.…
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…
Warm Transfer Vs Cold Transfer: What You Should Know Sometimes it is very difficult to figure out what is good and what is not when it comes to call center software. We want the basic features like auto calling, the display of information at our finger tips but is there anything else that would go…
Getting in Touch With Thousands of Clients Through Voice Broadcasting Since AI made entry to customer service industry, it has brought some vibrancy to the industry, yet most consumers are wary of chatting with bots. As call centers focus on cutting costs by introducing robocalls in place of human reps, the challenge is what customers…
5 Keys to Spawning Upbeat, Exciting & Professional Voicemail Greetings Ramping up lead conversion rates means that you’ve to be upbeat in your voicemail greetings while still maintaining that professional touch. You’ve to eliminate tones or words that make you sound like a telemarketer. You’ve to add a personal touch but hit straight at the…