Features

Implement Customer Satisfaction Surveys

Five Persuasive Reasons to Implement Customer Satisfaction Surveys in Live Chat

Five Persuasive Reasons to Implement Customer Satisfaction Surveys in Live Chat Customer Satisfaction Surveys (CSAT) are becoming more and more popular among different businesses. This technology can significantly help you to deliver impeccable customer service and increase conversion rates. It gives an overview of website visitors’ satisfaction and feedback about their chat experience due to…

Release 3.0.2

Nectar Desk Release 3.0.2

Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…