Boost Your After-Call Work with Nectar Desk’s “Wrap-Up Time” Feature After-call work is very important, so today we will talk about the wrap-up time feature and why do we need it in Nectar Desk. Working in a call center sometimes can be difficult. Answering calls is not the only task to do. But also agent…
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Release 3.1.0 (13.04.2021) April brings many long-awaited updates to Nectar Desk. We’ve grouped some of that in Release 3.1.0. Today we want to stick together and help you make sense of what’s out there. Let’s discuss: Handling Contact Field Placeholders Share Contact Button Under Calling Campaigns WhatsApp Enabled Numbers Column Here we go! Handling Contact…
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Release 3.0.5 (29.03.2021) Hey guys! Let’s discover the last updates about the Nectar Desk’s new fixes and options in Release 3.0.5. Today we talk about: – Wrap Up Time: Status Change – Voicemail Page Updates – Ticket ID added to Recent Activity Let’s go. Wrap Up Time: Status Change Voicemail Page Updates A few changes…
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WhatsApp Templates Examples WhatsApp option will bring your company closer to your potential clients and facilitate communication Communication with clients plays an important role in many spheres of business. Now it became easier to keep in touch with customers thanks to Nectar Desk WhatsApp Templates Examples. It’s an open secret that a business needs to…
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Nectar Desk Release 3.0.4 (22.03.2021) It’s high time to check out the latest Nectar Desk Release 3.0.4. We’ve updated the software to help you feel all the benefits on your own. On today’s review are: Jabra Integration Live Chat Callback Ability to Remove Call Recording from the Call History WhatsApp Message Statuses Here we go!…
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What is an IVR? How IVR Can Improve Your Customer Service? Bet that it has been not even once or twice in your life when you heard an automated menu when contacting a company for service. That menu is interactive voice response (IVR) at work. In its common form, IVR is an automatic response that…
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Nectar Desk Release 3.0.3 (05.03.2021) The spring has brought warmth along with the new Nectar Desk release. Check our blog post to find out the last updates in Call History, Live Chat, and Queue Overview Dashboard for Teams. 1. Call History Actions Button We are convinced that the modern Call Center software should be efficient…
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Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…
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Nectar Desk Release 3.0.1 (17.02.2021) What can be better than the full-featured Call Canter Software? We guess only the one which is constantly improving for the blessing of its customers. Hence Nectar Desk presents its new release. What’s new at Nectar Desk? Option to Enable Dynamic Queue and Outbound Caller ID Selection for Callback Automation…
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How to successfully implement the COVID-19 vaccine administration process with Nectar Desk The world used to live and work in COVID-19 times. Students attend university via Zoom, people work remotely and no one goes out without a mask. But time flies fast and currently, the COVID-19 vaccines are rolling out across the world. This leads…
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