Release 3.4.8 (25/07/2022) Nectar Desk presents you our significant updates to make you enjoy each moment of working with our platform. We appreciate our clients and always take into consideration their needs. Moreover, our team has been inspired for creating fresh designs and integration in order to become better. In Release 3.4.8 you will see…
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Omnichannel Call Center: Your Ultimate Guide for 2022 Omnichannel call center software has become a must-have in the marketing world. It often happens that people will give up trying to contact you being fed up with waiting in long call queues. However, there is a great solution to avoid such important problems that can sink…
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How To Improve The Digital Customer Journey The digital world has been developing for years and continues to evolve into a large industry. More and more businesses create online channels for communication in order to provide a convenient digital customer journey and get worldwide e-buyers. The competition is growing every day as there are plenty…
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Five Ways How CRM Integrations Improve Customer Experience The secret of any successful call center definitely lies in its ability to deliver good customer service. A CRM integration is one of the major tools to stay the best for your clients. People may forget the name of your brand, content, or maybe ads, but not the…
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Increase Responses Rate With Authentic Voicemail Scripts Each call center guy knows how much sales performance can be challenging. If you want to excel in it, you need to develop yourself and make up new tweaks to convert prospects into your customers. Your call center may deliver really excellent service. However, it requires increasing your…
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Release 3.4.5 (17/06/2022) Nectar Desk keeps developing for our clients to be the best cloud-based solution for your call center. In Release 3.4.5 you’ll get to know about the last enhancements in Live Chat, Settings, Automations, and the Ticketing system. We have worked really hard and with love for you in order to present new…
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Email VS SMS Campaigns: Which Channel Wins in 2022? If you are looking for a tried-and-true method for marketing in 2022, you may face a challenge to choose Email VS SMS. Ticketing has been a popular way to reach an audience in the digital world for a long time. However, text messaging is quickly becoming…
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Five Persuasive Reasons to Implement Customer Satisfaction Surveys in Live Chat Customer Satisfaction Surveys (CSAT) are becoming more and more popular among different businesses. This technology can significantly help you to deliver impeccable customer service and increase conversion rates. It gives an overview of website visitors’ satisfaction and feedback about their chat experience due to…
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Best Tools For Cooperation Between Sales and Marketing Teams in Your Call Center Sales and marketing teams’ cooperation is a cornerstone of significant outcomes and working harmony in any business. Despite the fact that they are two different departments, it is vital to synchronize their tasks and views on the strategies of your call center.…
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Calling Campaign: Manual Dialer VS Auto Dialer Nowadays, most people have been already called by sales representatives of different organizations. A calling campaign is a structured plan of contacting prospects to make one-on-one conversations. This old form of marketing can bring significant results if it is done properly. Such campaigns may be executed for a…
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