The Value of Healthcare Call Centers: How They Benefit Patients and Providers The process of finding and connecting to a healthcare provider starts with a patient’s journey. Healthcare call centers strive to make this process easier, and the customer center representatives are the ones who handle the initial contact and do their best to make…
Release 3.5.4 (08.02.2023) The Nectar Desk team has some improvements for our clients to make them totally satisfied with our service. We understand that thorough analysis and good management are must-haves in order to become great. So, our platform is always reviewed, tested, and improved. Each member of the Nectar Desk team has worked really…
Unlock the Benefits of Disposition Codes in the Call Center – Transform Your Efficiency Now! Disposition codes are an invaluable tool for any call center. They allow managers to track customer interactions, measure performance, and improve customer service. In this blog post, we’ll explore the benefits of utilizing disposition codes in the call center, discuss…
What is a Successful Call Center Agent? A successful call center agent is someone who is able to handle difficult customer interactions. Agents are the front-line employees responsible for providing customer service in any call center. They are one of the most important players in a company’s service delivery system and can make or break…
Top Customer Service Trends in 2023 Customer Service is a key point that will define the success of your business. There are many competitive B2B and B2C companies on the market. You need to deliver an impeccable experience to stand out and attract new customers. It is not so difficult if you are well aware…
Release 3.5.0 (22.11.2022) The Nectar Desk team is ready to present new improvements and updates in order to stay the best call center software in the cloud for our clients. Our platform is a great tool for seamless customer communication, advanced analytics of your working performance, as well as the growth of your business. We…
Effective Customer Service Strategy In 2022: Step-by-step Guide There is a great number of significant competitors in the modern world. The business has become a separate form of art. More and more brands are joining the global market. Companies, which are eager to get outstanding results, definitely need to build an effective customer service strategy.…
Release 3.4.11 (04.10.2022) The Nectar Desk team is extremely proud of the great updates and new integrations for our clients. Our main goal is to keep being the best cloud-based solution for your call center. We prepared so many useful options to make your Nectar Desk usage as pleasant and convenient as possible. And now…
The Advantages of Messaging in Marketing The main advantage of messaging marketing is that you can build brand awareness on a more personal level. Experts claim that SMS lets people feel that your business is more accessible. It is a great option to provide engagement for both your company and customers. For example, you can…
Top Five Ways To Make The Most Of Your Ticketing System A ticketing system is an essential tool for any call center software. However, you need to be aware of how to use it effectively in your company. It can bring really outstanding results if you make the most of your solution and its features.…