What is a Successful Call Center Agent? A successful call center agent is someone who is able to handle difficult customer interactions. Agents are the front-line employees responsible for providing customer service in any call center. They are one of the most important players in a company’s service delivery system and can make or break…
Top Customer Service Trends in 2023 Customer Service is a key point that will define the success of your business. There are many competitive B2B and B2C companies on the market. You need to deliver an impeccable experience to stand out and attract new customers. It is not so difficult if you are well aware…
Release 3.5.0 (22.11.2022) The Nectar Desk team is ready to present new improvements and updates in order to stay the best call center software in the cloud for our clients. Our platform is a great tool for seamless customer communication, advanced analytics of your working performance, as well as the growth of your business. We…
Effective Customer Service Strategy In 2022: Step-by-step Guide There is a great number of significant competitors in the modern world. The business has become a separate form of art. More and more brands are joining the global market. Companies, which are eager to get outstanding results, definitely need to build an effective customer service strategy.…
Release 3.4.11 (04.10.2022) The Nectar Desk team is extremely proud of the great updates and new integrations for our clients. Our main goal is to keep being the best cloud-based solution for your call center. We prepared so many useful options to make your Nectar Desk usage as pleasant and convenient as possible. And now…
The Advantages of Messaging in Marketing The main advantage of messaging marketing is that you can build brand awareness on a more personal level. Experts claim that SMS lets people feel that your business is more accessible. It is a great option to provide engagement for both your company and customers. For example, you can…
Top Five Ways To Make The Most Of Your Ticketing System A ticketing system is an essential tool for any call center software. However, you need to be aware of how to use it effectively in your company. It can bring really outstanding results if you make the most of your solution and its features.…
The Harm Of Spam Caller ID Labels And How To Avoid It What Is SPAM Caller ID? Sometimes you might see calls from your numbers displayed as “SPAM LIKELY” on their caller ID. It means that these numbers were flagged as spam and people will avoid them. There is a huge need for proper outbound…
Digital Marketing Communication Channels: Strategies and Examples Digital marketing communication channels are becoming increasingly popular in the modern world. Leads prefer using them as there are some crucial advantages over traditional channels. However, businesses are still on the hunt to reach their customers and prospects via the right touchpoint. There are many different options and…
How to Expand and Diversify Your Business Using Social Media Platforms Social media platforms will add huge opportunities to your business such as increasing traffic, finding your customers, and building brand awareness. Instagram, Facebook, and Telegram are great messengers in order to deliver seamless and high-quality service as well as great tools for promoting your…