Marketing

Sales and Marketing Teams

Best Tools For Cooperation Between Sales and Marketing Teams in Your Call Center

Best Tools For Cooperation Between Sales and Marketing Teams in Your Call Center Sales and marketing teams’ cooperation is a cornerstone of significant outcomes and working harmony in any business. Despite the fact that they are two different departments, it is vital to synchronize their tasks and views on the strategies of your call center.…

Calling Campaign

Calling Campaign: Manual Dialer VS Auto Dialer

Calling Campaign: Manual Dialer VS Auto Dialer  Nowadays, most people have been already called by sales representatives of different organizations. A calling campaign is a structured plan of contacting prospects to make one-on-one conversations. This old form of marketing can bring significant results if it is done properly. Such campaigns may be executed for a…

Multichannel Messaging

Six Ways Businesses Can Improve Customer Engagement Using Multichannel Messaging

Six Ways Businesses Can Improve Customer Engagement Using Multichannel Messaging Multichannel messaging has become a must-have for both business-to-consumer (B2C) and business-to-business (B2B) communications. This modern technology helps businesses manage conversations across popular messaging apps, like emails, SMS & MMS, Facebook, or WhatsApp. Consolidation of communications into one place makes it much easier to collaborate…

Release 3.0.2

Nectar Desk Release 3.0.2

Nectar Desk Release 3.0.2 (25.02.2021) New ideas should be immediately turned into reality for the benefit of our customers – this is one of our main rules. That’s why we would like to share with you our last update from Release 3.0.2. What’s new at Nectar Desk? Contact Details: SMS Activity Update Local SMS-enabled Numbers…

Call Center Dashboards – the best way to monitor your company’s workflow

         Custom Call Center Dashboards – the best way to monitor your company’s workflow   It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the…

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…