Hey guys, Welcome to our Release Notes. Would like to cover some of the features we have released recently and hopefully some of them could be useful for your operations
This is our Voice Broadcast functionality which was recently added to our portfolio. Allows you to run Survey Campaigns, Press-1 campaigns as well as just a simple Voice Broadcast. Could be useful in many different cases when you would like system to call Contact without getting agent involved first or not involved at all.
Some examples of use cases: Automatically call new Lead and offer to speak to the Sales person, call people who abandoned Shopping cart on your web site, automate your debt collection process and many more.
Bulk SMS, SMS Dispositions and more
We have enhanced our Business SMS software functionality with important features:
– SMS Campaigns (Bulk SMS) – send automated SMS based on your Contact Lists
– SMS Dispositions – track outcomes of your SMS conversations
– MMS Support – send and receive media files
– SMS Analytics – track important metrics like First Response Time, Amount of Sent and Received SMS etc
– SMS Notes – internal notes for your Team’s SMS Conversations
Set up your team guys to complete another activity based on Call Outcome. For example: Follow up with Text Message or Email if you hit someone’s Voicemail
Happy to help.
If you have any questions in regards to the new features or anything else feel free to comment under this post or join conversation in our Facebook Group https://www.facebook.com/groups/2199000543653984. Alternatively Schedule a Demo or Checkout NectarDesk with Free Trial account