Tutorials and Podcasts are good in learning about customer service tips within the call center industry. However, attending live events, conferences and training classes always provide in-depth experience and offer the expertise that other materials cannot offer.
We have selected the top customer service related events for the call center industry that you must visit. They’re held annually and have been chosen because they provide the best possible learning experiences within our industry.
Event: The Uk National Contact Center Conference – London, England
Location: British Library, London
An annual event that is free to members of the Call Center Management Association, together with invited guests from relevant industries. It features presentations from leading industry experts within the call center industry.
Companies such as Genesys, NICE and Plantronics have sponsored the event in the past, and corporate leaders from Premier Inn, Atom bank and HMRC have been guest speakers in the event.
Event: Customer Strategy & Planning
Location, Warwickshire, England
Customer strategy and planning is an annual event that is focused on customer care delivery and improving performance within the call contact center. Over 600 customer service and call contact center professionals attend the event.
Event: CCA Convention
Location: Glasglow, Scotland
An annual two-day event that focuses on discussing the main challenges and issues facing customer service and call contact center professionals.
It provides great networking opportunities, speeches by industry leaders and even has an innovative Dragons’ Den summit that covers plans and strategies required to succeed in the current customer service environment.
Leading companies such as Injixo, Plantronics and Rig Central have previously graced the event and among its main event attractions is the CCA Excellence Awards and CCA Gala Dinner.
Event: Contact Center World
Location: Berlin, Germany
The Contact Center World event consists of four conferences and three trade days, ll geared towards providing the attendees with tips on how to take their customer communication strategies a notch higher.
The event focuses on the German contact center market and the attendees get a chance to meet industry thought leaders.
Event: Stratégie Clients
Location: Paris, France
Regarded as France’s biggest customer service, it is held every year and focuses on the latest innovations in the customer service industry and call contact centers.
On average, approximately 15,000 visitors attend the show and 320 exhibitors’ book stands each year. It’s one of those shows you definitely don’t want to miss and being able to speak and understand French will obviously be a bonus.
Event: Customer Contact Week
Location: Las Vegas, USA
It began in 1999 and was previously referred to as the ‘Call Center Week’. The Customer Contact Week event has gained a global reputation and stands among as one the most visited customer contact events in the world held in different locations at different dates.
The Las Vegas event is regarded as the largest series and attracts over three thousand attendees annually that come to learn and get insights from the world’s industry leaders in the customer call contact center space.
The event is spread over the course of four days and mostly focuses on three Call contact center fundamentals; People, Processes and Technology.
Event: ICMI Contact Center Expo
Location: Fort Lauderdale, USA
The event takes place across 3 conference days with an impressive variety of interesting speakers who also include non-commercial speakers. It is set in a serene location; along a beach providing a relaxed setting for the attendees.
Event: ICMI Contact Center Connections
Location: Chicago, USA
The event attracts approximately 400 attendees making it among the most intimate customer service events for the call contact industry. Vendors are kept away from the presentations to allow the event to mainly focus on people working within call contact centers.
Event: Contact Center Week
Location: Gold Coast, Australia
It is regarded as the biggest customer service event in Australia, The event that brings together over 400 attendees, 150 organizations and at least 60 speakers for a 3-day exciting and interactive event.
It runs alongside the 2020 Contact Center Excellence Awards of Australia and focuses on three main elements; Contact Center, People and Processes.
Event: Call Center and Customer Services Summit
Held September in the city of London, this event brings together professionals from the call center and customer service industry for one-to-one business meetings and interactive seminars.
It provides valuable networking opportunities for those looking to expand their business contacts. A bonus is that attendance to the event is FREE and you’re allowed to attend the seminars during the event’s 3 days.
Event: Customer Experience Summit
This event brings together thought leaders from both the Customer Engagement and Contact Center Technology sector. Industry captains from these two sectors congregate here to share their experiences and insights into the handling of the ever-changing customer contact landscape with newcomers in the sector.
Its registration fees are usually below £99, making it one of the most affordable, high-value events you can attend within London.
Event: Digital Customer Engagement Summit
This event is tailored toward professionals involved in the ICT/Digital customer sectors. It provides attendees with the opportunity to network with innovative suppliers and solution providers in the industry.
The event also consists of one-to-one business meetings, interactive seminars and valuable network opportunities that attendees can take advantage of. Call center technologies such as predictive routing, voice analytics, UCAAS are all discussed in this event.
Event: Calabrio Customer Connect
A two-and-a-half-day conference which takes place in the USA. It consists of in-depth sessions and interactive workshops involving discussions around the challenges of managing a growing contact center. During the interactions, solutions are shared on how to deal with the increasing demands by customers, for more personalized customer engagements.
Now you see that the choice of efficient events related to the Call Center industry is extremely wide, so do not hesitate to choose the one, which will satisfy your needs the most 🙂