Bulk SMS Campaign: Tips for Successful Setup It’s an open secret, that the successful 21st-century business can’t prosper without constant and effective communication, and no partnership can be built without teamwork. The world’s biggest companies, as well as various small brands, believe that the two-way interaction between them and their customers plays an essential role…
Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get frustrated when held on call queues taking more than three minutes. Well, it’s not economically viable to hire agents that can ensure prospects get their calls answered a second after a dial. But, we have…
5 Ways to Build Authentic Customer Relationships through SMS & Messaging With the majority of today’s consumers using mobile phones and the Millennial generation moving into the largest group of consumers, it’s essential that virtual call center software has text and messaging capabilities. Today’s consumers want the ability to both request and receive customer service…
Why Companies of All Sizes Should Invest in Bulk SMS Call Center Whether your business is large or small, it pays to invest in Bulk SMS marketing. In today’s digital world, consumers are tied to their smartphones like never before — and this isn’t a trend that is going to fade anytime soon! Email marketing…
The 7 Ways to Win With SMS Marketing in 2017 Text messaging marketing, or SMS marketing, is a phenomenon that continues to escape many businesses. But, when executed properly, it can yield significant results for the businesses who do it right. Outsourcing this to a SMS Call Center is happening more and more every day.…
Symon Edmonds – February 15, 2017 Why Your Call Center Should be Using SMS “Speak clearly, if you speak at all; carve every word before you let it fall.” – Oliver Wendell Holmes, Sr. Remember pay phones? Telegrams? Remember letter writing and stamps? It was not that long ago where these were the modes of…