How to successfully implement the COVID-19 vaccine administration process with Nectar Desk The world used to live and work in COVID-19 times. Students attend university via Zoom, people work remotely and no one goes out without a mask. But time flies fast and currently, the COVID-19 vaccines are rolling out across the world. This leads…
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A Call Center Blacklist: What for and How to Create Every business from time to time is facing spam calls. They distract from work and sometimes even annoy the Call Center agents. So let’s figure out when it’s better to block the particular number and how to do that at Nectar Desk. The average Call…
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Custom Call Center Dashboards – the best way to monitor your company’s workflow It is an open secret that nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the…
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Nowadays, emails are a fast and convenient method of communication. In an office environment moving through the communication process should reduce the time it takes to communicate as compared to other forms of communication and increase productivity because it reduces the time that would normally be spent in face-to-face meetings or telephone calls. That’s the…
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Selecting the right CRM for your team Choosing CRM is an important step for companies that constantly keep in touch with clients. With the right CRM, you may take under control all your deals and projects, moreover, it stands for the secure storage of your clients’ personal data. So, what is CRM? It stands for…
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Benefits of SMS for Business Communications The hesitation around using SMS for important business communications has well and truly been lifted, the flood gates to better business communication have opened. Banks, Hospitals and even Governments are now all using SMS to communicate. Last year the US Government used SMS to test its Emergency Alert System,…
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3 Smart Call Center Software Features You Should Consider A reliable and efficient call center software is of immense importance for business which keeps clients communication first. It’s an open secret, that powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. Very often, the variety…
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It’s an open secret that customer satisfaction is extremely important for every successful brand. Companies are doing their best to see clients happy – both small and big businesses pay attention to the level of client satisfaction. It’s vital to treat consumers well, no matter the circumstances. Therefore, in Call Centers, where communication with…
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Call Whisper and Barge in Call center managers often share a common desire to coach their call team members to guide them in their conversations with prospects or customers. It’s an open secret that it’s not practical to hover over each call agent’s shoulder and instruct them on what to say. To make the training…
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Hiring Remote Sales Team Nowadays the world of business is constantly changing. Technologies become more advanced, world-changing events influence many spheres of business. Let’s remember, for example, the quarantine period when the majority of companies have adopted the concept of a fully or mostly remote environment and managing remote teams. That was overall the new…
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