How to successfully implement the COVID-19 vaccine administration process with Nectar Desk
The world used to live and work in COVID-19 times. Students attend university via Zoom, people work remotely and no one goes out without a mask.
But time flies fast and currently, the COVID-19 vaccines are rolling out across the world. This leads to the increasing popularity of Healthcare provider services. Patients are wondering about the vaccine formulation, safety, and the procedure of receiving it, and, unsurprisingly, healthcare providers are overwhelmed.
Nectar Desk cooperates with Healthcare call centers for a while and knows well how to act swiftly in the vaccine administration process.
First of all, let’s consider the main challenge faced by organizations administering the COVID-19 vaccine.
While the vaccine gets distributed, clinics and healthcare organizations are facing a high call volume.
Sometimes the amount of inbound calls exceeds the number of available support agents. However all questions should be answered, and requests for vaccine appointments – handled. That is why we provide our agents with various dashboards so they could see the real-time Call Queue, meantime the supervisors could keep the track of business, see agents’ activity, and spread the workload equally.
As a result, the patients will get quick and efficient support and all their questions about the COVID-19 vaccine will be covered.
It is appropriate to draw the conclusion that the main goal for clinics nowadays is to meet patient expectations for a seamless and harmonized care experience. It can be done thanks to simplifying the vaccine administration process through innovations in the healthcare contact center.
The implementation of new technological solutions at the Contact Center level can facilitate the proactive outreach and patient engagement that is needed to get the vaccine efficiently.
We’ve prepared for you the top Nectar Desk features to successfully implement the COVID-19 vaccine administration process:
- Activities for appointment management.
Set appointment reminders through which you can create a task to make a call, send SMS, or email and make sure it will be completed in due time using the Activities feature. The right appointment management capabilities should allow you to ensure patient follow-through, pre-appointment preparation, information collection, and virtual check-in, ensuring both doses of the vaccine are scheduled and completed.
- User-friendly CRM.
A modern, cloud-native CRM solution can help you take control of all your appointments and projects, moreover, it stands for the secure storage of your clients’ personal data. Have the right people in place, at the right time, servicing the right channels – so you can give your patients the best possible experience while keeping your staffing costs in check.
Implementing can help you handle more calls without the live agents available and gather the patients’ feedback that can be further used to identify and monitor adverse reactions to the vaccine.
With our advanced reporting, you can rely on real-time reports that allow you to get the required data in a few clicks. Now there is no need to monitor and analyze the data manually, simply extract the report and increase the operational efficiency of the company.
Nectar Desk technologies can have a real impact on driving change in the healthcare sector and provide patients with a positive experience.
Despite the huge burden, adding to the difficulties of implementing the COVID-19 vaccine administration process, our common aim is to get the healthcare system back to normal. To help ease the burden, we’ll provide your Contact Center with the features that will simplify your workflow.
Reach out to us to firstname.lastname@example.org so we can start addressing the challenges of your contact center immediately.