contact center software

5 Exclusive Ways Contact Centers Software Can Accelerate Sales

5 Exclusive Ways Contact Centers Software Can Accelerate Sales Impeccable service delivery and contact centers are mutually dependent. Decent service leads to a gratified client base which in turn proliferates sales tremendously across your marketing pipelines. But it all starts with the capabilities of your contact center software. When shopping around for software, you need to…

5 Salient Facets of VoIP Phone Systems

5 Salient Facets of VoIP Phone Systems

5 Salient Facets of VoIP Phone Systems Previous deployments in contact centers required enterprises to install expensive PSTN hardware units. Such systems are rigid as they are challenging to scale up/down and their coverage is restricted to particular areas. With improvements in technology, we’ve witnessed an insurgence of tools and computer telephony integration software (CTI)…

cloud business phone

 5 Reasons Why Your Small Business Deserves a Cloud Business Phone System

 5 Reasons Why Your Small Business Deserves a Cloud Business Phone System Probably, the competitive business battlefield has taught you a few lessons of winning customer-oriented wars. In fact, you are already using the cloud business phone systems for backup services, CRM, and collaboration. Your journey to full transformation to the cloud hauls up at…

cloud based phone service

5 Reasons Why Shifting to the Cloud Based Phone Service Guarantees Success

5 Reasons Why Shifting to the Cloud Based Phone Service Guarantees Success With tight markets and changing consumer behaviors, companies are now strategizing on low operating margins while maximizing profits. The arrival of internet technology has not only seen a sea of e-commerce sites emerge but also a cloud-based business landscape. Whether you own a…

Cloud Business Phone

Is It Right to Shift to Cloud Based PBX System? Advantages Vs. Drawbacks

Is It Right to Shift to Cloud Based PBX System? Advantages Vs. Drawbacks Private Branch Exchange (PBX) is a channel of communication which institutions use to converse with the public and within their premises privately. The system provides flawless connections within an organization’s premise. There are two types of PBX systems: the on-premise and the…