Release 3.2.2 (03.06.2021) Today is the perfect day to present to you the updates and fixes we’ve been working on for the last month from Release 3.2.2. Bet you’ll be pleasantly surprised to know more about: Access To The Form History With Teams Feature Enabled Multiple Agent’s Default Outbound Caller ID Agents Dispositions Report: The…
Work Your Way to the Top: How to Avoid Abandoned Calls and Increase the Answer Rate In this article, we will talk about Abandoned Calls, and figure out how to lower the Abandon Rate and increase the number of answers without increasing the employee number. First of all, let’s puzzle out what ‘Abandoned Calls’ mean.…
How to pick the best headsets for Nectar Desk Headsets take a great part in the call center work. All we know that call quality directly depends on two factors – internet connection and the headset used. If you are looking for the best headset for either the office or home on Nectar Desk, here…
Remote Phone Systems: How to Work Efficiently from Anywhere in the World Nowadays, lots of companies are relying on a geographically dispersed workforce. They build teams from all over the world, having international diversity, bringing together people from many cultures with different work experiences and perspectives. It’s becoming a common fact, but still, working with…
Release 3.2.0 (27.04.2021) Last April days are rich in Nectar Desk new features and bug fixes from Release 3.2.0. We’ve been working hard to present to you our updated ActiveCampaign Integration: Importing Contacts with Inactive Statuses Handling WhatsApp Templates Multi-Step Email and SMS Campaign Setting Override Call Queue Voicemail Settings Caller Input Actions Option Improved…
Boost Your After-Call Work with Nectar Desk’s “Wrap-Up Time” Feature After-call work is very important, so today we will talk about the wrap-up time feature and why do we need it in Nectar Desk. Working in a call center sometimes can be difficult. Answering calls is not the only task to do. But also agent…
Release 3.1.0 (13.04.2021) April brings many long-awaited updates to Nectar Desk. We’ve grouped some of that in Release 3.1.0. Today we want to stick together and help you make sense of what’s out there. Let’s discuss: Handling Contact Field Placeholders Share Contact Button Under Calling Campaigns WhatsApp Enabled Numbers Column Here we go! Handling Contact…
Release 3.0.5 (29.03.2021) Hey guys! Let’s discover the last updates about the Nectar Desk’s new fixes and options in Release 3.0.5. Today we talk about: – Wrap Up Time: Status Change – Voicemail Page Updates – Ticket ID added to Recent Activity Let’s go. Wrap Up Time: Status Change Voicemail Page Updates A few changes…
WhatsApp Templates Examples WhatsApp option will bring your company closer to your potential clients and facilitate communication Communication with clients plays an important role in many spheres of business. Now it became easier to keep in touch with customers thanks to Nectar Desk WhatsApp Templates Examples. It’s an open secret that a business needs to…
Nectar Desk Release 3.0.4 (22.03.2021) It’s high time to check out the latest Nectar Desk Release 3.0.4. We’ve updated the software to help you feel all the benefits on your own. On today’s review are: Jabra Integration Live Chat Callback Ability to Remove Call Recording from the Call History WhatsApp Message Statuses Here we go!…