Skip to content
Call Center Software in the Cloud - Nectar Desk
Call Center Software in the Cloud – Nectar Desk
Call Center Software
  • Home
  • Pricing
  • Features
  • START FREE TRIAL
  • DEMO REQUEST
 
  • Home
  • Pricing
  • Features
  • START FREE TRIAL
  • DEMO REQUEST
robo calls software

Getting in Touch With Thousands of Clients Through Voice Broadcasting

Since AI made entry to customer service industry, it has brought some vibrancy to the industry, yet most consumers are wary of chatting with bots. As call centers focus on cutting costs by introducing robocalls in place of human reps, the challenge is what customers may think when they learn that they’re being handled by a bot.

But that’s not the real problem; the question is whether the robo calls software can give clients direct and appropriate response without engaging them in cycles of unproductive conversation. Machine learning and supervised AI can help accelerate the process in which robots assimilate human intelligence.

Even with so much development still needed, robo calls software has enabled contact centers to handle simple and common requests with higher success rates than expected. More than 50% of queries in call centers are related, and through machine learning through AI, robos get to know FAQs and answer them accordingly.

Making Robo Calls with Voice Broadcasting Software

It’s always paramount for a company to maintain a personal touch with clients whether when conducting marketing campaigns or launching new offers to retain the acquired leads. It can be overwhelming for customer care team to call every lead out there – and that’s where voice broadcasting software pops in. It enables the company to use voice robo calls to get in touch with thousands of clients in their time zones at once.

voice blasting software

Call broadcasting is faster and the surest way of hitting it off with tons of prospects who are not yet sure if they can be part of your client base. This method enables you to make hundreds of voice calls at a small cost. They are efficient in facilitating transmission of emergency reports, season’s offers and official updates.

Voice Broadcasting Software – The Benefits

When you correctly use robo calls software, you can contact scores of potential leads with just a single shot. Remember that the software can be configured to suit your needs regarding time and content. The system can be integrated with other tools such as the ACD to enable it to skip answering machines and busy signals.

Voice broadcasting software performs tasks which could have taken ages and lots of resources if it were accomplished by human agents. Agents can then focus on other essential aspects of the business. Human communication is somehow idiosyncratic with tons of variations in context and intonation. AI enables robos to capture these differences and respond to customers’ requests.

Humans can easily get fatigued during peak hours when auto dialers keep placing a call after call, but robo calls software will connect to customers at any time for several hours with the same pace and tone. Therefore, your company can reach out to thousands of prospects with same tone and message regardless the time of the day.

The personalized scripted voice broadcasting messages leaves targets with a sense of recall which enables your organization to build robust relationships with the clientele. Nectar Desk comes in as a call center SaaS software coming with powerful voice broadcasting software to help your SMB connect to leads seamlessly at a lower cost. If you need more information, you can contact our support team at any time for immediate support.

Author: Tom Baker

https://www.nectardesk.com

Post navigation

PreviousPrevious post:Warm Transfer Vs Cold Transfer: What You Should KnowNextNext post:Help Desks as Social Places

Related posts

ACD
Increase Call Center Productivity With Automatic Call Distribution
February 26, 2020
Virtual Voicemail System
5 Trends Pushing Contact Centers Into The Future
February 16, 2020
call center management software
Finding the Right Call Center Management Software
May 28, 2018
small business voip
What to Look for in a Small Business VoIP System
May 14, 2018
call center crm solutions
Developing Deep & Personal Relationships with Your Prospects – CRM Approach
May 7, 2018
call center saas
Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations
April 30, 2018


Schedule your personal demo with our team


35 Bridge st, Picton, ON, K0K 2T0
+1 877 777 5728

 

f t

Login

Terms of use
Privacy Policy
Security & Compliance

NECTAR DESK

Our Team

Contact us

We're hiring!

Blog

Knowledge base

Pricing

Partner Program

For Investors

INTEGRATIONS

Zoho

Active Campaign

Zendesk

Salesflare

amoCRM

Pipedrive

Shopify

Vonigo

Salesforce

Zingtree

INFO

Alternatives comparison

Functional solutions

API documentation

Service status

Call Center Analytics Software

SPECIAL OFFERS

Startup offer

Regional solutions

City solutions

Industry solutions

White label

Remote Sales Team for Hire

Nectar Desk International web sites

ACCEPTED PAYMENT METHODS
Visa
Master Card
American Express
PayPal

© Copyright 2019 Nectar Desk Inc.