It’s Time For Some Christmas Kindness This blog post definitely differs from all the others, as today we won’t discuss any new features and updates, or how to boost your sales with Nectar Desk making more successful outbound calls and sending mass campaigns, though you can ask our support about it 24/7? This day we…
Hold Time: How to Optimize It and Get More Satisfied Customers Every contact center places calls with their customers on hold for different purposes: either to consult with more experienced colleagues to get answers to some questions or to make some notes. Some hold time is understandable, but if an agent has consistently high average…
Release 3.3.8 (11/05/2021) We at Nectar Desk have been working hard to announce the results of our work on improving your user experience in Release 3.3.8. So today let’s discover the benefits of: Live Chat Visitor Information; Live Chat Rating; New integration: Service Titan. We are constantly adding some useful options to the Live Chat.…
Release 3.3.3 (08.09.2021) Hey guys! We’ve prepared for you many useful updates to make your Nectar Desk usage as pleasant and convenient as possible. In Release 3.3.3 you’ll get to know about the last enhancements in Messaging, Reporting, and the following options: New Complete Conversation Logic; Assigning Contact for Live Chat; Displaying Previous Conversations for…
Release 3.3.2 (08.12.2021) No doubt, summer vacation is one of the coolest parts of the year. Still, we haven’t slowed down in shipping release updates! Here’s the latest news from Release 3.3.2 ?? Messaging BETA We’ve been doing our best to create the user-friendly, easy-to-use, and convenient Messaging BETA channel, so we merged all available…
7 Steps to One Successful Automated Campaign in your Call Center It’s a well-known fact, that successful customer automated campaign programs should have clear objectives, concise questions, and closed-loop feedback processes. When properly developed, deployed, and analyzed, they can provide valuable business intelligence, customer insights, and product or process feedback. Many customer service organizations, on…
Providing a Better Call Center Customer Success Service: Tips from our Top Expert Call Centers are one of the most popular places to work. They may be located all over the world and serve various spheres of business: from the advertising company to the healthcare center. It’s an open secret, that to stay on top,…
Release 3.2.5 (07.08.2021) Facebook and WhatsApp channels in Nectar Desk to keep in touch with customers, advanced notifications to not to lose sight of new messages, improved setup of the periodic message, dispositioned contacts report, better navigation in Tickets canned responses, and more are what Nectar Desk has prepared for you in our Release 3.2.5.…
Inbound & outbound call centers: best practices for your one Every call center is built to complement the distinguishing features of a business, its goods, and the markets it serves. There are in-house centers, where the agents are brand employees that work onsite at one of the company’s locations. And outsourced call centers, which are…
How to choose your perfect SMS mobile App: 3 tips from Nectar Desk No matter what your business is, it is a well-known fact that SMS is a great opportunity to provide a good customer experience. For instance, it doesn’t need an internet connection. Text messaging is also one of the most reliable forms of…