Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…
5 Trends Pushing Contact Centers into The Future Depending on how long you’ve worked in this industry, you’ve probably seen it all. Twenty years ago, agents in call centers were dealing by hand and using rulers to pick through the public numbers in the phone book. Today? It’s an entirely different world. Fast forward to…
Help your software work effectively: 5 tips to avoid delays and lags in software usage You turn on your laptop, go to Chrome, login to your Nectar Desk account and suddenly realize it is running slower than usual? Looks like something is obstructing the work of your browser. Cheer up, we will shed some light…
Ringless voicemail drops have increasingly become popular with collection agencies and telemarketers in the last couple of years. It generates mixed reactions from people as there are people who see it as an invasion of their privacy, while others have no problem with the technology. But, What Exactly Is A Ringless Voicemail Drop? A…
Hey guys! Welcome to our Newsletter. Today we’ve prepared for you a few features we have released recently and we are glad to present you a short overview so you could find those, which could be the most efficient for you. Here we go! Activities Need to call back the client in a few…
Tutorials and Podcasts are good in learning about customer service tips within the call center industry. However, attending live events, conferences and training classes always provide in-depth experience and offer the expertise that other materials cannot offer. We have selected the top customer service related events for the call center industry that you must…
Contact centres are increasingly handling more interactions than ever before. Long hold times and diminishing service levels are now becoming the norm. That’s why one of the most critical components and metrics that can weaken your call centre performance is experiencing short abandoned calls. So, What Exactly Is A Short Abandoned Call? Short…
Finding the Right Call Center Management Software Call centers are the heart of companies and bring the best sales drivers the sales career can offer but nothing makes things hard than having an ineffective system that hampers and hinders instead of help. What a sales company will need is a good call center management software.…
An Artificial Intelligence Can Now Answer Your Phone Can you believe it? It’s now possible to swap a receptionist with an artificial intelligence to handle all your incoming calls. You have probably had already encountered one if you called a credit card company or any major retailer. IVR systems are the wave of the future…
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…