ACD as an Avant-Garde Technology System in Call Centers Computer telephony technologies are continually evolving, and PBX (Private Branch Exchange) is as old as the emergence of first business phones. The prime function of PBX is to connect business services to the outside world. PBX is an electronic switch that accepts, holds and forwards calls.…
Veering Away from the Norm: Cloud Phone Systems Are you stuck in the weeds trying to come up with something that can help your business penetrate the crowded marketplace? Have you thought of a cloud phone system in your call center? And what about your prospects? Piercing through today’s highly competitive marketplace means developing your…
What to Look for in a Small Business VoIP System Anyone who has done anything with the Internet knows that it has been growing exponentially since its invention. Computers have become so powerful that they are beginning to replace the phone lines that once dominated vocal conversations. Voice Internet Protocol, commonly called VoIP is a…
Warm Transfer Vs Cold Transfer: What You Should Know It’s an open secret, that to be helpful and successful, call centers should take into consideration the level of customers’ satisfaction, which often depends directly on the call quality. But when your business is facing a high call volume, the average answer time can get worse,…
Getting in Touch With Thousands of Clients Through Voice Broadcasting Since AI made entry to customer service industry, it has brought some vibrancy to the industry, yet most consumers are wary of chatting with bots. As call centers focus on cutting costs by introducing robocalls in place of human reps, the challenge is what customers…
Help Desks as Social Places Whether your call center is built on a transactional or technical foundation, the goal is always to optimize all processes to shore up client experience. The robustness of the call center software powering these call center systems determines the ability of agents to track and resolve query tickets promptly. Social…
Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get frustrated when held on call queues taking more than three minutes. Well, it’s not economically viable to hire agents that can ensure prospects get their calls answered a second after a dial. But, we have…
Since the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional value above the other call center solutions in the marketplace. FinancesOnline, a popular business review directory, has recognized these efforts in their review of Nectar Desk. We are pleased to announce that Nectar Desk has…
Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces and benefits that can come with access to a global market, the need to define and know the market consistently surges high. For this reason, call centers use hosted predictive dialers to reach out to…
Free White Paper Discover How Nectar Desk Auto Dialer Can Save You Money! Have you ever estimated the efficiency of Auto Dialer for Business? As an experienced call center software provider, we discovered which exactly technical capabilities will increase customer support productivity on average up to 3 times more. Find out more detailed information on…