Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience
A recent Consumer Reports study indicates that customers get frustrated when held on call queues taking more than three minutes. Well, it’s not economically viable to hire agents that can ensure prospects get their calls answered a second after a dial.
But, we have developed ways to maneuver this problem with hosted call centers providing virtual long codes integrated with IVR service. We’ve identified that we can handle client queries without letting them reach to live agents via calls. The SMS alerts service doles out an automated interactive chat service allowing prospects to get help instantly.
Higher Marketing Campaign Returns
Business is all about profits, generating new leads and converting them. But with today’s tough markets, competition is stiff and climbing up the success ladder is even harder. Organizations regardless of their size can use SMS marketing software to penetrate into the crowded marketplaces, acquire leads and channel them to conversion and retention cycles.
The text message blast gives your marketing team a chance to upsell and cross-sell without sounding ‘creepy’. The IVR software uses AI to soak up what prospects requires. It then places complimentary products as additional options when customers are doing a round of inquiries. The long code numbers enable you to connect to leads outside your geographical bounds.
Bolstered Customer Gratification
Because of the agility and flexibility coming with text messages, people generally prefer texting to making calls. The SMS marketing software can connect inbound texts to the phone numbers the client had previously contacted. By doing so, it makes use of relevant client information in the database and tags respond with ad tags that are not intrusive.
Also, when the company wants to roll out new products or introduce offers that benefit loyal clients, SMS alert service is a sure deal. Through the text message blast service, your organization can utilize the long code virtual numbers to get in touch with thousands of clients with a single click. Targeted clients can reply via SMS via the same number and get instant automated responses which are customized based on the CRM data.
Responsive Help Desks
Performance in contact centers relies on the ability of agents to handle queries satisfactorily on the first time. That means that reps should always be active and in full-gear the whole time, but that’s an idealistic environment and not practical.
The text message blasting eliminates the need of contacting each of the thousands of clients individually. Prospects can request’ can be taken care of by IVR automated responses. Agents can also text back clients with ease, and thus the entire SMS marketing software cuts down the number of calls the agents receive in a day. Customers also are no longer held in call queues for several minutes minimizing the number of dropped calls.
At the end of the day, you’ll have responsive, customer-centric and flexible help desks. With the text messaging blast service, you’ll be able to get in touch with thousands of clients on a whim. Nectar Desk provides a robust easy-to-deploy SMS alert tool that can allow you to make blasts for marketing campaigns. Start off right away by contacting our support staff, and you’ll get an instant reply.
