3 Things Catalyzing Call Center Fraud & Plausible Solutions Even as we hail the benefits technology has had on contact centers over the years, we must attest the existence of malicious groups who want to exploit the vulnerabilities of these technologies. Call centers are places where potential clients interact and make new deals with a…
5 Keys to Spawning Upbeat, Exciting & Professional Voicemail Greetings Ramping up lead conversion rates means that you’ve to be upbeat in your voicemail greetings while still maintaining that professional touch. You’ve to eliminate tones or words that make you sound like a telemarketer. You’ve to add a personal touch but hit straight at the…
The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…
Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs from agents and complaints from customers come thick and fast. At such scenarios, most managers are good at pointing fingers without spending time scrutinizing the underlying issue. More often than not, we tend to shift…
9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive Managers are working their fingers to the bone to keep their businesses running in this wildly competitive world. The surest way of gaining leverage in the market over other firms is by tailoring your services to the customer. Forward-thinking call centers have implemented…
Inbound Call Management Via VoIP Call Center Systems See! You’re generating leads, but they leech off somewhere along the lead management pipeline. What might be wrong? Your management strategy for incoming and outgoing calls needs some serious scrutiny. Today, we’ll just deal with the management of inbound leads. No client wants to place a call…
Ins and Outs of Ideal Voicemail System for Small Enterprises & Startups In this world where leads are so fragile that they can go to your competitor if you don’t immediately answer their calls, managers must work hard to ensure that no qualified lead ends up in the hands of competitors. One way to curb…
Operating and Optimizing Predictive Dialers for Ultimate Productivity Advancements in telephony integrations have brought a slew of tools that enable enterprises to tailor their services to prospects. Predictive dialer software is one of the tools that is highly regarded for its capabilities in utilizing artificial intelligence to transfer/forward interactions to service desks where clients can…
CTI Integration for Revitalizing and Re-Energizing the Customer Service When modernization and technology took a toll on most of the conventional workplace systems, architectures supporting voice technologies stood strong. Even with development of omnichannel support systems and active engagement of clients in various platforms, the amount of call volumes doesn’t seem to reduce. Human-to-human…
Get to Know How CRM Call Center Solution is Shaping the Future of Businesses A survey undertaken by Fortune indicates that online products/services form 51% of consumers’ total purchases. As e-commerce industry burgeons, companies must come up with strategies to manage the widening fickle client base. The rise of customer relationship management tools (CRM) is…