3 Smart Call Center Software Features You Should Consider A reliable and efficient call center software is of immense importance for business which keeps clients communication first. It’s an open secret, that powerful call center software features are exactly what distinguishes virtual call centers from traditional business phone systems and landlines. Very often, the variety…
It’s an open secret that customer satisfaction is extremely important for every successful brand. Companies are doing their best to see clients happy – both small and big businesses pay attention to the level of client satisfaction. It’s vital to treat consumers well, no matter the circumstances. Therefore, in Call Centers, where communication with…
Call Whisper and Barge in Call center managers often share a common desire to coach their call team members to guide them in their conversations with prospects or customers. It’s an open secret that it’s not practical to hover over each call agent’s shoulder and instruct them on what to say. To make the training…
Hiring Remote Sales Team Nowadays the world of business is constantly changing. Technologies become more advanced, world-changing events influence many spheres of business. Let’s remember, for example, the quarantine period when the majority of companies have adopted the concept of a fully or mostly remote environment and managing remote teams. That was overall the new…
Accessible International Phone Numbers for Your Company’s Prosperity The majority of modern organizations are global. In the past, only the largest of organizations participated in the global economy. Over the past few decades, however, ubiquitous internet access has dramatically changed how and where businesses operate. Today, even small and medium-sized businesses have international customers, locations,…
How VoIP helps your business to be on top Nowadays very few businesses can operate without a phone presence. It’s important to keep in touch with clients for many businesses, starting from the sales operations or customer support, and finishing with flower shops and veterinary clinics. Brands need a way to communicate with their…
Benefits of Using Call Disposition Codes in the Call Center It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and many…
Top-3 Minimum-Effort, Maximum Impact Campaigns to Keep in Touch with Your Clients There’s a common thread that pops up in many of our talks with clients, particularly when the client first meets with Nectar Desk. They’ve been striving so hard: huge amount of contacts, the constant need for keeping in touch 24/7 to provide…
Nowadays our daily life has changed unexpectedly. During the coronavirus pandemic, many companies all over the world are working remotely. That means that most of us have to adapt to the new working conditions. And that might be challenging, especially for Call Center agents. One thing remains the same: the whole company is involved…
Bulk SMS Campaign: Tips for Successful Setup It’s an open secret, that the successful 21st-century business can’t prosper without constant and effective communication, and no partnership can be built without teamwork. The world’s biggest companies, as well as various small brands, believe that the two-way interaction between them and their customers plays an essential role…