Benefits of Using Call Disposition Codes in the Call Center

Benefits of Using Call Disposition Codes in the Call Center It’s an open secret that nowadays every Call Center requires a reliable call solution to keep in touch with its clients worldwide. The modern market presents many variants with various user-friendly features: calling campaigns, auto-answer, call back functionality, analytics and call monitoring features, and many…

ACD

Increase Call Center Productivity With Automatic Call Distribution

Increase Call Center Productivity With Automatic Call Distribution It is an open secret that customer service plays a key role in the majority of 21st-century businesses. Call Centers are not the exception. When communicating with clients, the agents should be highly professional and responsive. And the task of the reliable call system is to provide…

Ringless Voicemail Drop

Ringless Voicemail Drops: Legal or Not?

Ringless voicemail drops have increasingly become popular with collection agencies and telemarketers in the last couple of years. It generates mixed reactions from people as there are people who see it as an invasion of their privacy, while others have no problem with the technology.   But, What Exactly Is A Ringless Voicemail Drop? A…

What’s new at Nectar Desk

  Hey guys! Welcome to our Newsletter. Today we’ve prepared for you a few features we have released recently and we are glad to present you a short overview so you could find those, which could be the most efficient for you. Here we go! Activities Need to call back the client in a few…