Nectar Desk Release 3.0.3 (05.03.2021)

The spring has brought warmth along with the new Nectar Desk release. Check our blog post to find out the last updates in Call History, Live Chat, and Queue Overview Dashboard for Teams.

1. Call History Actions Button

We are convinced that the modern Call Center software should be efficient as well as user-friendly. Based on this approach, we’ve updated our Call History Actions section.

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2. Share Call Recording Button

Thanks to the last improvements in Call History, it’s now possible to copy the call recording URL and share it with the team once needed. The call recording button copies the recording URL to the clipboard. To access it, go to Actions > Check call recordings.

You can enable this option under General Settings:

3. New Filters in Live Chat History

It’s now much easier to find the conversation in the Live Chat History thanks to our improved filter.

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4. Queue Overview Dashboard for Teams

Monitoring the information for the Individual Queue or see the Summary Queue on a single screen has become easier for the different Teams under the single Nectar Desk account.

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Want to know more about Nectar Desk updates? Feel free to reach out to us and we will be glad to tell you in detail about the features you need.