Help Desks as Social Places Whether your call center is built on a transactional or technical foundation, the goal is always to optimize all processes to shore up client experience. The robustness of the call center software powering these call center systems determines the ability of agents to track and resolve query tickets promptly. Social…
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Virtual Long Numbers for Borderless SMS Messages and Higher Customer Experience A recent Consumer Reports study indicates that customers get frustrated when held on call queues taking more than three minutes. Well, it’s not economically viable to hire agents that can ensure prospects get their calls answered a second after a dial. But, we have…
DetailsSince the launch of Nectar Desk in 2015, we have been working hard to refine the product and offer additional value above the other call center solutions in the marketplace. FinancesOnline, a popular business review directory, has recognized these efforts in their review of Nectar Desk. We are pleased to announce that Nectar Desk has…
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Transforming Customer Support in Call Centers with Predictive Dialers As firms continue to drool on the potential of online marketplaces and benefits that can come with access to a global market, the need to define and know the market consistently surges high. For this reason, call centers use hosted predictive dialers to reach out to…
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Free White Paper Discover How Nectar Desk Auto Dialer Can Save You Money! Have you ever estimated the efficiency of Auto Dialer for Business? As an experienced call center software provider, we discovered which exactly technical capabilities will increase customer support productivity on average up to 3 times more. Find out more detailed information on…
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3 Things Catalyzing Call Center Fraud & Plausible Solutions Even as we hail the benefits technology has had on contact centers over the years, we must attest the existence of malicious groups who want to exploit the vulnerabilities of these technologies. Call centers are places where potential clients interact and make new deals with a…
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5 Keys to Spawning Upbeat, Exciting & Professional Voicemail Greetings Ramping up lead conversion rates means that you’ve to be upbeat in your voicemail greetings while still maintaining that professional touch. You’ve to eliminate tones or words that make you sound like a telemarketer. You’ve to add a personal touch but hit straight at the…
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The Concept Driving Salesforce Computer Telephony Integration (CTI) Systems As marketing and sales processes evolved, it became evident that contact center reps were going through chagrins juggling up databases to find prospect’s information. Salesforce noted that if telephony systems were connected together with CRM databases such that a caller’s ID or ANI can be used…
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Optimizing Phone System Settings for Happier & Productive Agents In the beginning, everything runs ostensibly smooth and then, suddenly, murmurs from agents and complaints from customers come thick and fast. At such scenarios, most managers are good at pointing fingers without spending time scrutinizing the underlying issue. More often than not, we tend to shift…
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9 Reasons Why Call Centers Without Hosted Predictive Dialers Can Be Unproductive Managers are working their fingers to the bone to keep their businesses running in this wildly competitive world. The surest way of gaining leverage in the market over other firms is by tailoring your services to the customer. Forward-thinking call centers have implemented…
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