Release 3.0.5 (29.03.2021)

Hey guys!
Let’s discover the last updates about the Nectar Desk’s new fixes and options in Release 3.0.5.

Today we talk about:

– Wrap Up Time: Status Change

– Voicemail Page Updates

– Ticket ID added to Recent Activity

Let’s go.

Wrap Up Time: Status Change

[wptb id=41498]

Voicemail Page Updates

A few changes were implemented to the Voicemail page to make it easier to use and check the voicemails left by callers.

[wptb id=41499]

Moreover, we handle the Teams feature for voicemails – we show only voicemails related to the team the agent belongs to.

We also have added a setting under Permissions for Normal Agent and Supervisor to allow to see all voicemails or only personal ones and of ring groups assigned.

 Ticket ID added to Recent Activity

We now display the ticket ID under the recent activity of the contact so it could be easier for clients to find any ticket from the recent activity by its ID.

The next release will bring even more useful updates. Stay tuned for that ?