Call Handling Features
Auto call answer, voicemail drop, call history, desktop notifications, extensions, and more.
11 features →50+ Features Included
Nectar Desk Features
Explore how Nectar Desk helps you manage calls, engage customers, and boost productivity. Easy-to-use tools like CRM integration, smart call routing, and omnichannel communication.
Nectar Desk includes 50+ call center features: ACD routing, IVR, auto and predictive dialers, an omnichannel inbox for voice, SMS, chat, email, and WhatsApp, native CRM integrations, call recording, real-time analytics, and skills-based routing — all included at no extra cost in every plan.
68 Features Across 3 Categories
Browse Features by Category
Explore the complete feature library organized by how you use them.
Omnichannel Communication
Talk to Customers on Every Channel
Manage voice, SMS, chat, email, WhatsApp and social in one unified inbox.
Call Center Dialers
Speed up calling with auto, power, and predictive dialers. Reach more prospects in less time without burning out your team.
Learn more →Business SMS
Send quick updates, reminders, and promotions via text.
Learn more →Live Chat
Engage website visitors in real-time with an integrated solution.
Learn more →Ticketing System
Organize and track customer inquiries efficiently.
Learn more →Instagram Integration
Reply to Instagram messages from your Nectar Desk account.
Learn more →WhatsApp Integration
Chat with customers and log messages in your CRM.
Learn more →Facebook Integration
Centralize Facebook messages within your contact center.
Learn more →CRM System
Store and track all customer interactions in one place.
Learn more →Call Management & Analytics Suite
Advanced Tools for Every Call
From intelligent routing to deep analytics — everything supervisors and agents need.
Interactive Voice Response
Automate call routing with a fully customizable IVR system. Let customers self-serve and route themselves to the right team without agent intervention.
Learn more →Call Recording
Monitor and improve agent performance with secure recordings.
Learn more →Automated Call Distribution
Route calls to the right agents by skill, availability, or priority.
Learn more →Real-Time Analytics
Gain instant insights with live dashboards and detailed reporting.
Learn more →Call Queues
Reduce wait times and handle high call volumes efficiently.
Learn more →Disposition Codes
Categorize calls with disposition codes for better tracking.
Learn more →Call Control
Mute, transfer, or conference calls with one click.
Learn more →Business Hours
Set custom hours and routing rules to optimize availability.
Learn more →Complete Toolset
And Much More…
Every feature is included in your plan — no hidden add-ons. Click any feature to learn more.
FormsActivitiesEmail CampaignPermissionsAPIExtensionsCall HistoryForward to PhonePop-OutsChatbotTeamsCall BargingCaller ID MaskingSkills-Based RoutingSMS BroadcastCall MonitoringRing GroupsSMS SchedulerCanned ResponsesCallback from QueueCall WhisperingEmail ChannelInstant Number PurchasingCustom Messages & MusicVoIP Phone ServiceUnlimited Concurrent CallsDesktop NotificationsVoicemail DropAuto Call AnswerCold/Warm TransfersCustom Agent StatusesPredictive DialerTwo-factor AuthenticationMultiple Calling CampaignsWhatsApp MessagingFacebook MessengerInstagram IntegrationSMS CampaignSMS Analytics & ReportsContact ListsIndividual SMSSend Texts Worldwide
100+ Integrations
Set Up Integrations With Your Favorite Tools
Connect with CRM, ERP, and marketing platforms in minutes via our Chrome extension or API.
FAQ
FAQs about Omnichannel Contact Center Features
What are the main features of Nectar Desk?
Nectar Desk includes 50+ call center features: ACD routing, IVR, auto and predictive dialers, an omnichannel inbox for voice, SMS, live chat, email, WhatsApp, and Facebook, native CRM integrations (HubSpot, Pipedrive, Salesforce), call recording, real-time and historical analytics, skills-based routing, call whispering and barging, disposition codes, and quality assurance tools — all included in every plan.
Does Nectar Desk have a predictive dialer?
Yes. Nectar Desk includes a predictive dialer on the Enterprise plan. The Professional plan includes auto and power dialers. Predictive dialing automatically calls multiple leads simultaneously and connects answered calls to available agents, maximizing agent talk time.
Does Nectar Desk integrate with HubSpot?
Yes. Nectar Desk has a native two-way integration with HubSpot. Calls, SMS, and interactions sync automatically to HubSpot contact records. Other supported CRMs include Pipedrive, Salesforce, Zoho, Insightly, Salesflare, ServiceTitan, Shopify, and Vonigo.
How many features does Nectar Desk include?
Nectar Desk includes 68 features organized across three categories: Call Handling (11 features), Contact Center (48 features), and Setup & Configuration (9 features). All features are included in your plan — no hidden add-ons or per-feature charges.
What are the future trends in omnichannel contact centers?
AI-powered routing, real-time sentiment analysis, proactive outreach, and deeper CRM integrations are the leading trends. Nectar Desk continuously rolls out updates to stay ahead of these developments.
Can I set up Nectar Desk without technical skills?
Yes. Nectar Desk is designed for non-technical teams. You can buy a number, configure your IVR, and have agents taking calls within minutes — no downloads or hardware needed.
Does Nectar Desk support remote agents?
Absolutely. Because it's 100% cloud-based, agents can work from anywhere with a browser and an internet connection. Supervisors retain full visibility through real-time monitoring dashboards.