Admin & Security
Permissions
Control exactly what each agent, supervisor, or admin can access, see, and do inside Nectar Desk with granular role-based permissions.
Nectar Desk permissions let admins define exactly what each user role can access — which queues, reports, CRM records, and settings are visible or editable. Role-based access control ensures agents see only what they need and sensitive data stays protected.
Role-Based Access
Assign permissions by role — Agent, Supervisor, Manager, Admin — with different visibility per role.
Queue Restrictions
Limit which queues each agent can join, view, or transfer calls to.
Report Access
Control which analytics reports and dashboards each user role can view or export.
CRM Data Security
Restrict CRM record visibility so agents only see contacts in their assigned territory or team.