Email Channel
- Send and receive emails right within Nectar Desk
- Email / Ticket channel is available in every country
- Analyze agents performance in email management
Here’s How Email Channel Works
The Nectar Desk CRM system allows you to arrange notifications using a basic and simplified interface. You can set up emails for different situations. It can be missing a call from a specific contact, getting a voicemail from a certain guest, or receiving calls to specific numbers.
This helps you stay updated with the latest notifications. You can choose who receives these emails—whether it’s a guest, an operator, or a supervisor. There is an opportunity to customize the emails to include details such as the recipient’s info, voicemail content, call recordings, and other important data. This way, you can be confident your emails include important information.
Provide a written record of communications.
Share extensive information and attachments.
Automate notifications for calls and voicemails.
Make personalized email templates and content.
Avoid inbox messes by filtering relevant messages.
Integrate with other systems and sync information.
Set Up Notifications for Voicemails
Nectar Desk will send you an email when your call center gets a voicemail with the call details, voicemail recording, and voicemail translation. This is useful for any individual who might want to know exactly when they get a voicemail. So, they can read the transcript or tune into the recording continuously.
Are you keen on our cloud-based call center programming with email notifications? Let Nectar Desk’s call center programming specialists demonstrate to you that it is so natural to create a call center in 5 minutes. Click the button to begin your free trial today.
Powerful alone,
but even better with:
FAQs about Email Channel
Can I include attachments in email notifications?
Sure, the Nectar Desk platform allows you to add attachments such as call recordings or documents in email notifications.
How do email notifications help manage customer interactions?
Email notifications help to stay informed about important events without overwhelming your inbox. They allow you to track interactions, follow up on missed calls, and address customer needs efficiently.
Is it possible to access email notifications from different devices?
Yes, there is the opportunity to get email notifications on different devices. Therefore, this allows agents and managers to check and respond to messages from anywhere.