Email Channel
Receive and reply to customer emails from inside the Nectar Desk inbox — alongside calls, SMS, and chat — in one unified agent workspace.
Nectar Desk email channel routes incoming customer emails into the same omnichannel inbox as calls, SMS, and live chat. Agents reply, log, and escalate email threads without switching apps — and every email is saved to the contact's CRM record automatically.
Unified Inbox
Emails arrive in the same Nectar Desk workspace as calls and SMS — one queue for all channels.
Auto-Assignment
Route inbound emails to the right agent or team based on sender domain, keyword, or round-robin.
CRM Auto-Log
Every inbound and outbound email thread is saved to the contact's CRM record automatically.
SLA Tracking
Track email response time and first reply SLA compliance alongside other channel metrics.