call center saas

Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations

Shoulder-to-Shoulder Comparison: SaaS Deployments VS On-Premise Installations For those who are laying the groundwork for establishing a communication system for their SMBs and enterprises, the question is always whether the call center SaaS option is ideal than the on-premise option. Each scheme has its own ups and downs but generally speaking, cloud call center proffers…

call center quality monitoring best practices

Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers

Working Your Way Out to Success: Call Monitoring and Quality Assurance in Call Centers Often than not, companies run expensive call monitoring and quality assurance strategies and programs, but the results are usually undesirable. The question is, what are those call center quality monitoring best practices? What should you do different and make the quality…