Nectar Desk offers an all-in-one solution for e-commerce merchants to easily manage customer interactions.
Powerful alone,
but even better with:
Your agents can provide omnichannel customer experience and increase the number of loyal customers effortlessly.
Call monitoring and recording features allow to listen to live calls to check service quality in real-time. Therefore, supervisors can understand how agents are handling conversations.
Thus, they are able to provide immediate feedback to solve issues or train your agents. This process improves customer service and helps your team grow and perform better.
Easy Setup Process
Nectar Desk makes setting up your call center software simple. This process doesn’t require any technical expertise. Our user-friendly interface guides you step by step with minimal effort.
24/7 Support
Our support team is always available to answer your questions and provide effective solutions. Whether you need help setting up, troubleshooting, or improving your system, we’re here to assist you.
No Hidden Fees
We offer clear and honest pricing, so you know exactly what you’re paying for. So, there are no surprise costs or extra charges. You can be sure there won’t be any unexpected expenses.
We offer a suite of features to increase your efficiency and optimize operations within your bank.
Get access to all the great features immediately in your account after payment.
$50.00
*per agent monthly
Special Offers &
Additional Information
Each member of our team deeply values every client we serve
About 30% of our business comes from over the phone, so Call Center Software plays a crucial role in our operations. Our agents are located in 3 different countries, so monitoring and quality control was not an easy task until we switched to Nectar Desk. Now it doesn’t matter whether you have your team next to you or they are thousands of miles away.
Nasir Khan
CanaFlora
We are a global SAAS business with clients and employees across the globe. Nectar Desk enabled us to manage all phone-related operations under one hood. When we first saw that you can buy a local or toll-free number in 5 seconds we couldn’t believe it. We are a very happy client and suggest for everyone to move their call operations to Nectar Desk.
Kyle Stone
Partizan Cloud
We don`t charge any extra payment for integrations or additional features.
FAQs about Call Center Software for E-commerce Merchants
Call center software helps manage customer interactions across channels like phone, email, and chat. It provides efficient handling of customer inquiries, improves response times, and increases overall service quality. Call center software is vital for e-commerce merchants to maintain customer satisfaction and drive sales.
Nectar Desk’s call center solution offers integrations with popular e-commerce platforms and CRM systems. This allows you to access customer data and manage interactions seamlessly within a unified system. Furthermore, you don’t need to install additional hardware and switch between tabs or windows. We provide the Google Chrome extension and automated synchronization between platforms for your convenience.
Nectar Desk offers customization options to tailor the system to your specific business requirements. You can adjust features, settings, and workflows to match your e-commerce operations and customer service goals.
Call Center Software for e-commerce merchants can handle high call volumes through features like automatic call distribution (ACD), which routes calls to available agents based on their skills and availability. This ensures that calls are managed efficiently and reduces wait times for customers.
