Call Center Software for
Travel Agencies

Nectar Desk’s call center software improves travel agency operations with
smart call routing, omnichannel communication, and automated customer updates.

Call Center Software for Travel

Key Benefits of Nectar Desk as
Call Center Software for Travel Agencies

Great customer service is key in the travel industry. Travelers need quick answers, easy bookings, and fast support. Nectar Desk helps travel agencies handle calls, messages, and bookings in one place. It makes work easier, saves time, and keeps customers happy.

 

Omnichannel Communication

Manage calls, SMS, emails, and live chat from one platform.

Booking Management

Handle reservations, itinerary changes, and cancellations effortlessly in a single place.

Automated Notifications

Send instant confirmations as well as updates via SMS or email.

Smart Call Routing

Send calls to the right agent based on language, expertise, or customer needs.

Powerful alone,
but even better with:

Explore How Nectar Desk Can Help Your Business

Boost productivity and efficiency in your call center with Nectar Desk’s feature-rich software solution.

CRM Integration

Sync your Nectar Desk account with your existing CRM to access customer details, booking history, and preferences in real time. Keep all traveler information in one place, providing personalized service.

Advanced Analytics

Get valuable insights with our analytics tools. Track calls, response times, and agent performance in real time. Besides, you can use reports to improve service and enhance customer experience.

24/7 Customer Support

Nectar Desk provides reliable 24/7 support, so help is always available when you need it. Our dedicated team is ready to assist with technical issues, software guidance, or any questions at any time.

Key Features of Nectar Desk as
Call Center Software for Travel Agencies

Your agents can provide omnichannel customer experience and increase the number of loyal customers effortlessly.

Smart Call Routing with IVR & ACD

Nectar Desk’s IVR and ACD make call handling fast and easy. IVR lets customers access information or complete simple tasks on their own.

ACD directs calls to the right agent based on skills and availability. This reduces wait times, avoids transfers, and improves service. Supervisors can also track calls and agent performance in real time.

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Call Monitoring & Recording

Our platform makes it easy to track and manage calls. Call Monitoring and Recording feature helps you improve customer interactions and team performance. Supervisors can listen to live calls in real time, understand conversations, and give instant support. This ensures better service and a exceptional customer experience.

Call Queuing & Callback

Nectar Desk’s Call Queuing handles high call volumes, placing customers in a virtual line with estimated wait times. Callback options allow customers to request a call instead of waiting on hold, improving their experience. Customers can also leave a voicemail or send a message while they wait.

Explore Our Comprehensive Set of Tools

We offer a suite of features to increase your efficiency and optimize operations within your bank. 

Nectar Desk Price Comparison

Get access to all the great features immediately in your account after payment.

$50.00

*per agent monthly

Special Offers &
Additional Information

Words from Nectar Desk Clients

Each member of our team deeply values every client we serve

About 30% of our business comes from over the phone, so Call Center Software plays a crucial role in our operations. Our agents are located in 3 different countries, so monitoring and quality control was not an easy task until we switched to Nectar Desk. Now it doesn’t matter whether you have your team next to you or they are thousands of miles away.

5/5

Nasir Khan

CanaFlora

We are a global SAAS business with clients and employees across the globe. Nectar Desk enabled us to manage all phone-related operations under one hood. When we first saw that you can buy a local or toll-free number in 5 seconds we couldn’t believe it. We are a very happy client and suggest for everyone to move their call operations to Nectar Desk.

5/5

Kyle Stone

Partizan Cloud

You can get your Nectar Desk account with 50+ features & integrations for just $50 per month.

We don`t charge any extra payment for integrations or additional features. 

FAQs about Call Center Software for Travel Agencies