Call Center Software for Travel Agencies
Nectar Desk’s call center software enhances customer relations for travel agencies, providing exceptional benefits to optimize their operations.
As a travel agency, you always do your work over the phone. We think you’ll agree that successful travel agencies need robust call center software more than anyone as inbound dialers help to gather information about all sorts of details about the trip. Without a doubt, you will find that Nectar Desk is just that.
Nectar Desk’s interactive voice response (IVR) system and automatic call distribution system make your customer experience easy and productive. Set up your IVR system so that you save time and money for your travel agency. You can also keep a record of all calls with Nectar Desk’s computer telephony integration technology. Call monitoring and recording have never been easier. And call recordings can be easily retrieved at any time.
Nectar Desk’s analytics will also give you the data to improve your call center operations. Our call analytics dashboard gives you the tools to predict peak call times. Your agents will be better prepared to service inbound dialers with travel needs. After using Nectar Desk for your travel agency, you’ll wonder how you ever managed without it. Moreover, by choosing Nectar Desk, you can handle WhatsApp, Facebook, Instagram, or SMS messages from your customers from a single interface.