SMS Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / SMS Feature

 

 

Where to find configuration page?

– Under Settings there is a tab SMS Dispositions. It’s pretty much the same to calls dispositions.

 

 

Options: Activate? – Yes/No
Force Agent? – Yes/No (logic is the same)

Dispositions also can be reordered by dragging them.

 

 

When should disposition window appear?

  • After you press Complete Conversation the Disposition Pop Up will appear. Same design as for calls dispositions.
     

SMS Dispositions are stored in SMS History under Action column.

 

Was this article helpful to you?

Andriy Azarov