SMS Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / SMS Feature



Where to find configuration page?

– Under Settings there is a tab SMS Dispositions. It’s pretty much the same to calls dispositions.



Options: Activate? – Yes/No
Force Agent? – Yes/No (logic is the same)

Dispositions also can be reordered by dragging them.



When should disposition window appear?

  • After you press Complete Conversation the Disposition Pop Up will appear. Same design as for calls dispositions.

SMS Dispositions are stored in SMS History under Action column.


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Andriy Azarov