Where to find configuration page?
– Under Settings there is a tab SMS Dispositions. It’s pretty much the same to calls dispositions.
Options: Activate? – Yes/No
Force Agent? – Yes/No (logic is the same)
Dispositions also can be reordered by dragging them.
When should disposition window appear?
- After you press Complete Conversation the Disposition Pop Up will appear. Same design as for calls dispositions.
SMS Dispositions are stored in SMS History under Action column.