The Untapped Value of Call Center Scripts
The Untapped Value of Call Center Scripts While most business people scoff at call center scripts for reasons only known…
5 Ways of Designing a Call Center Scheduling System That Works
5 Ways of Designing a Call Center Scheduling Software That Works Most agent managers factor into account forecasting results and…
How Call Center Outsourcing Has Transformed With Technology
How Call Center Outsourcing Has Transformed With Technology It is surprising how technology is taking the world by a whim…