call center scheduling software

5 Ways of Designing a Call Center Scheduling System That Works

5 Ways of Designing a Call Center Scheduling Software That Works Most agent managers factor into account forecasting results and agent availability into their scheduling programs but the created modules doesn’t always bring the desired results. Where are they going wrong? What’s that tweak that’s always slipping away? After years of experience of using call…

software call center experience

How Call Center Outsourcing Has Transformed With Technology

How Call Center Outsourcing Has Transformed With Technology It is surprising how technology is taking the world by a whim and forcing businesses to fit into the new system where everything is driven towards automation and artificial intelligence. Call center outsourcing processes are already feeling the heavy foot of technology. Companies outsource for various reasons:…