The Untapped Value of Call Center Scripts While most business people scoff at call center scripts for reasons only known to them, these scripts hold vital information that promotes seamless interaction between the clients and the call center agents. The scripts ensure that every agent sends the same message about your brand, values, and mission.…
5 Ways of Designing a Call Center Scheduling Software That Works Most agent managers factor into account forecasting results and agent availability into their scheduling programs but the created modules doesn’t always bring the desired results. Where are they going wrong? What’s that tweak that’s always slipping away? After years of experience of using call…
How Call Center Outsourcing Has Transformed With Technology It is surprising how technology is taking the world by a whim and forcing businesses to fit into the new system where everything is driven towards automation and artificial intelligence. Call center outsourcing processes are already feeling the heavy foot of technology. Companies outsource for various reasons:…