How to Improve First Call Resolution Rates with Nectar Desk?
How to Improve First Call Resolution Rates with Nectar Desk? In the customer service industry, achieving a high first-call resolution rate (FCR) is a primary goal. It’s the foundation of customer satisfaction, efficiency, and profitability. Luckily, with the advent of advanced communication tools and technologies, it’s easier than ever to achieve stellar FCRs. In this…